October Newsletter 2017

TRIPLE E TRIBUNE

 October 2017 Newsletter

In this issue:

 

What EMV Tokenization 2.0 Means for the Payments Industry
“The market has evolved rapidly since v1.0 was launched in 2014 to address the needs of digital payments including eCommerce, and minimize the fraud risk associated to an exposure of primary accounts numbers (PAN).”      Read More Here

Triple E News

Triple E at the NACS Show

Triple E recently attended the NACS Show in Chicago, IL. Members of the Sales team demonstrated the OneTouch Suite of products and also took the opportunity to interact with other attending industry leaders. 
 

AutoUpdater: Upgrade Your Sites on Your Schedule

Did you know that if your sites are running version 4.5211 or higher, you have the capability to upgrade your systems without Triple E assistance? AutoUpdater is an easy to use application that allows you to have the latest Triple E software automatically downloaded to your system. The upgrade process typically only takes 5-15 minutes and varies slightly depending on your site environment.

To learn how to use AutoUpdater, please refer to this user guide or contact our Customer Support Department.

Other Important Information
Windows XP No Longer Supported

We are requiring that all customers upgrade their Triple E systems from Windows XP to Windows 7. Microsoft support for XP ended as of April 2014. Triple E has continued to support Windows XP past this date in an effort to provide ongoing support to our customers, but we have recently shifted our resources towards supporting Windows 7 to provide safer, more reliable products. If you still have systems running XP, contact our Sales Department at (888) 407-6077 to discuss your next steps.

 

Requirements for CHS Customers
All CHS customers are required to have a PaySafe device and must be running OneTouch Suite Version 5.113. If you need assistance upgrading your systems to 5.113, contact our Customer Support Department. For questions regarding your PaySafe device, refer to this document and contact your managed firewall provider.

Remote Access and PCI Compliance 
PCI mandates that you keep remote connections closed when they are not needed. We incorporate this into our internal procedures by requiring our technicians to request permission  every time they need to access your site remotely for troubleshooting purposes. You should follow the procedures in your company information security policy to close your connection after technicians access your site. For more information, refer to the PA-DSS Implementation Guide.
 

Upgrading Your Pumps or POS?   Please contact Technical Support. 
To ensure everything will still function properly after your upgrade, please contact us to create a plan and make adjustments as necessary at (888) 407-6077 or  helpdesk@e3tek.com.

Training Information

Free Training
 

Live Training Every Wednesday at 1:00PM (PST) 
We now offer group training sessions every week. Click here to contact us and receive an invite. 

The following is our November training schedule. If you have a training portal account, you can click on the links to view the associated videos for each topic.

Online Training
 
The online training at training.e3tek.com includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.

Sales Information

Upcoming Trade Shows

We have finished our 2017 trade show season. See you next year!
 

WPMA
February 20-22, 2018
The Mirage Hotel
Las Vegas, NV
Booth #1213
 
Need new systems?
 
Interested in a demonstration of our products?

Contact our Sales Department.
 

New Equipment Available
 
Coming soon: MyCardUpdate Payment Portal!
 
We have developed a solution that will enable you to accept online payments from your customers towards rechargeable gift cards and prepaid fleet cards. We are currently working on a beta release that will include this enhancement. Stay tuned for more updates and information about how you can receive this exciting new feature!
 

 

Tips and Tricks

Products and Features

If you’d like more information about using this feature, contact our Training Department. To get more details about upgrading to 5.113, contact our Customer Support Department.