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TRIPLE E TRIBUNE
January 2018 Newsletter
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3 Trends That Will Change Payments in 2018
“While the United States is undoubtedly the leader in consumer-facing technology, the act of paying for an item or service is undergoing changes worldwide.” Read More Here
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Happy New Year!
We thank you for a great 2017 and wish you a wonderful 2018!
Sacramento Summit
Representatives from the Triple E Sales team will be holding a presentation on January 23rd for multiple companies from the Sacramento, CA surrounding area. They will be demonstrating the OneTouch Suite of products and talking about Triple E’s innovative no-fee system.
If you are interested in attending, contact us today to reserve your spot.
AutoUpdater: Upgrade Your Sites on Your Schedule
Did you know that if your sites are running version 4.5211 or higher, you have the capability to upgrade your systems without Triple E assistance? AutoUpdater is an easy to use application that allows you to have the latest Triple E software automatically downloaded to your system. The upgrade process typically only takes 5-15 minutes and varies slightly depending on your site environment.
To learn how to use AutoUpdater, please refer to this user guide or contact our Customer Support Department.
Other Important Information
Windows XP No Longer Supported
We are requiring that all customers upgrade their Triple E systems from Windows XP to Windows 7. Microsoft support for XP ended as of April 2014. Triple E has continued to support Windows XP past this date in an effort to provide ongoing support to our customers, but we have recently shifted our resources towards supporting Windows 7 to provide safer, more reliable products. If you still have systems running XP, contact our Sales Department at (888) 407-6077 to discuss your next steps.
Requirements for CHS Customers
All CHS customers are required to have a PaySafe device and must be running OneTouch Suite Version 5.113. If you need assistance upgrading your systems to 5.113, contact our Customer Support Department. For questions regarding your PaySafe device, refer to this document and contact your managed firewall provider.
Remote Access and PCI Compliance
PCI mandates that you keep remote connections closed when they are not needed. We incorporate this into our internal procedures by requiring our technicians to request permission every time they need to access your site remotely for troubleshooting purposes. You should follow the procedures in your company information security policy to close your connection after technicians access your site. For more information, refer to the PA-DSS Implementation Guide.
Upgrading Your Pumps or POS? Please contact Technical Support.
To ensure everything will still function properly after your upgrade, please contact us to create a plan and make adjustments as necessary at (888) 407-6077 or helpdesk@e3tek.com.
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Free Training
Live Training Every Wednesday at 1:00PM (PST)
We now offer group training sessions every week. Click here to contact us and receive an invite.
The following is our February training schedule. If you have a training portal account, you can click on the links to view the associated videos for each topic.
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Online Training
The online training at training.e3tek.com includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.
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Upcoming Trade Shows
WPMA
February 20-22, 2018
The Mirage Hotel
Las Vegas, NV
Booth #1213
PACE
February 22-23, 2018
Kansas City Convention Center
Kansas City, MO
Booth #750
Need new systems?
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New Equipment Available
Sentinel Enhanced Display
We have developed an enhanced screen that will allow you to display live fuel prices and custom prompts, such as user agreements or special promotional discounts, on the Sentinel Island Card Reader. Stay tuned for more updates and information about how you can receive this exciting new feature!
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