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TRIPLE E TRIBUNE
August 2017 Newsletter
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5 New Insights Into EMV Implementation
“The U.S. Payments Forum released its summer 2017 market snapshot, providing updates on the progress of the U.S. Europay, MasterCard and Visa (EMV) migration.” Read More Here
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Triple E is Attending the Pacific Oil Conference
Triple E will be attending POC next month, hosted in Los Angeles, CA. Come visit us at booth #707 to meet our sales team and get a demonstration of our products.
AutoUpdater: Upgrade Your Sites on Your Schedule
Did you know that if your sites are running version 4.5211 or higher, you have the capability to upgrade your systems without Triple E assistance? AutoUpdater is an easy to use application that allows you to have the latest Triple E software automatically downloaded to your system. The upgrade process typically only takes 5-15 minutes and varies slightly depending on your site environment.
To learn how to use AutoUpdater, please refer to this user guide or contact our Customer Support Department.
Other Important Information
Windows XP No Longer Supported
We are requiring that all customers upgrade their Triple E systems from Windows XP to Windows 7. Microsoft support for XP ended as of April 2014. Triple E has continued to support Windows XP past this date in an effort to provide ongoing support to our customers, but we have recently shifted our resources towards supporting Windows 7 to provide safer, more reliable products. If you still have systems running XP, contact our Sales Department at (888) 407-6077 to discuss your next steps.
Requirements for CHS Customers
All CHS customers are required to have a PaySafe device and must be running OneTouch Suite Version 5.113. If you need assistance upgrading your systems to 5.113, contact our Customer Support Department. For questions regarding your PaySafe device, refer to this document and contact your managed firewall provider.
Remote Access and PCI Compliance
PCI mandates that you keep remote connections closed when they are not needed. We incorporate this into our internal procedures by requiring our technicians to request permission every time they need to access your site remotely for troubleshooting purposes. You should follow the procedures in your company information security policy to close your connection after technicians access your site. For more information, refer to the PA-DSS Implementation Guide.
Upgrading Your Pumps or POS? Please contact Technical Support.
To ensure everything will still function properly after your upgrade, please contact us to create a plan and make adjustments as necessary at (888) 407-6077 or helpdesk@e3tek.com.
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Free Training
Live Training Every Wednesday at 1:00PM (PST)
We now offer group training sessions every week. Click here to contact us and receive an invite.
The following is our September training schedule. If you have a training portal account, you can click on the links to view the associated videos for each topic.
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Online Training
The online training at training.e3tek.com includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.
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Upcoming Trade Shows
POC 2017
September 5-7
Booth #707
Need new systems?
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New Equipment Available
Coming soon: MyCardUpdate Payment Portal!
We are currently developing a solution that will enable you to accept online payments from your customers towards rechargeable gift cards and prepaid fleet cards. Stay tuned for more updates and information about this exciting new feature!
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Tip Line on Receipts
OneTouch Suite Version 5.113 now gives you the ability to print receipts that include tip and total lines to accommodate for restaurant scenarios.
When this feature is enabled, the Vanguard POS will display a new button on the Reprint Receipt popup menu that allows you to suspend the current sale and print a receipt containing sale information and a tip line.
To use the tip line feature:
- Open the EEEConfigurator and navigate to the Receipts section, then check the Enable Tip Line Suspended Sale Printing checkbox.
- In DataManager, create a zero dollar inventory item called Tip Amount.
- Add items to the sale at the register.
- Touch Print and Suspend Current Sale, then give receipt to customer.
- Upon receiving the receipt back from the customer, touch Get Sales on the POS and retrieve the suspended sale.
- If necessary, repeat steps 3-5 to add additional items to the sale.
- Use the Quick Menu or search for and add the Tip Amount inventory item to the sale.
- Enter the amount of the tip.
- Finish the sale.
- Pull the cash for the tip from the drawer.
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