Tips in our Area of Expertise
A sudden power loss or surge are two of the principle causes of damage to computers and other sensitive electronics. Even inexpensive power strips can do an adequate job protecting against the power surges, but they offer no protection against drops in line voltage, brownouts, blackouts and other power supply issues.
In order to protect your computer from power supply interruptions, you need a battery backup (Uninterruptable Power Supply (UPS). UPS units provide a buffer against power supply interruptions ranging from a few minutes to an hour or more, depending on unit size.
(excerpt: http://www.howtogeek.com/161479/how-to-select-a-battery-backup-for-your-computer/)
We recommend that you install a UPS for your site. Also, if you have a site that has had recent lightning activity, you should also install a Lightning Protection product to protect your computers. Contact us if you have any questions, or would like to purchase these devices.
New Enhancements and Features
Triple E is making progress towards migrating our Site Controller software to run as services on the Windows 7 operating system.
We have completed the Car Wash interface. The signs we now support are Ryko, Kesseltronics Standard, Unitec and PDQ. You can now prompt the customer to purchase a car wash at the dispenser or Pedestal, display car wash prices in the prompt and set gallon limits for a discounted car wash. Customers can also buy a car wash at the register with a code print at the bottom of the receipt.
Proprietary gift cards can be recharged and activated at the Register POS.
Enhanced proprietary gift card recharge/activation capabilities for CP720 locations.
Customization of register color themes, available soon. Self-author your own POS color schemes.
Contact Customer Support if you have any questions, helpdesk@e3tek.com
New Products and Services
We’re expanding our website to include more information to help you troubleshoot and resolve issues at your site. Check out our website at http://www.e3tek.com and look for the new “Help / Support” tab. We’ve started a “Frequently Asked Questions” page and have begun revising and posting more application and equipment manuals to give you the information you need. If you have any requests for more information or ideas for improving the site, just let us know.
Information and Troubleshooting Tips
Any site down Emergency – This would be anything that is causing issues with your site not being able to run.
- Dispensers not pumping fuel
- System completely down
- Dispenser with a stuck sale
- Suspended sale at shift close
- Any application error not resolved after restarting the application
You should go through the following checklist before calling After Hours:
- Pumps down – If pumps show yellow in pump toolbar, call pump technician
- Restart Tport – Open task manager and kill application
- Restart ccEngine – Open task manager and kill application
- Restart register application (If applicable) – Open task manager and kill application
- Restart FCT application – Open task manager and kill application
Register has an error
- Restart register application – Open task manager and kill application
Pedestal is not functioning correctly
- Restart pedestal application – Open task manager and kill application
- Restart pedestal computer – Log into the pedestal, click on start shutdown restart
- Restart pedestal printer – Turn off, wait 30 seconds then turn back on
Sales are not syncing to server
- Right click on sync icon and click exit (sync starts automatically; wait for set connect to disappear)
Trade Show
The NACS Show is the #1 buying show in the United States, according to Exhibit Surveys Inc., and provides the most comprehensive representation of products and services for the convenience and fuel retailing industry. With more than 375,000 square feet of exhibit space, the NACS Show is also one of the country’s top 50 trade shows, according to the Trade Show News Network’s Top 250 Trade Shows in the United States. Year after year, this bustling showcase, including the Cool New Products Preview Room, is a launch pad for the future, with new innovations, products, services and other growth opportunities. Each October, retailers from around the world come to the NACS Show expo to find new ideas, products and services that help grow and strengthen their business.