News

We are proud to announce release of a co-marketing case study with our hardware partner and one of our valued customers, a biofuel company. To read more about the exciting solution created by this collaboration, click here.

We are proud to announce roll out of our new product names. After 35 years of fuel industry experience, we wanted our products to reflect our brand and the identity of our founder. Larry established this company on the principles of customer service first, custom development, and helping build products to increase our customers' bottom line. By creating and continually enhancing products with customer feedback and industry requirements in mind, we accomplish these lofty goals.
Our flagship product is now the ‘Navigator’ site controller, which is the central device for connecting all our products. This can be paired with a ‘Vanguard’ point of sale (models ranging from Pro to Elite). For dispensers that are unattended or without CRINDs we offer the ‘Sentinel ICR’ (island card reader). Our proprietary system that connects to an existing point of sale is now the ‘Pioneer’. To connect synchronously to all customer sites, we now offer the ‘Marshal Server’.
This company stands by the standards and beliefs that our founder began. We encourage any feedback or comments at helpdesk@e3tek.com

The Sales department attended the 2013 NACS show in Atlanta GA. Dan Eloe and Russell Morgan were very busy meeting with existing customers and demonstrating our products to prospective customers.
This year is the largest NACS Show ever, with 392,000 net sq. feet of more than 1,070 companies attending. Please enjoy some of the pictures from the show.

Tips in our Area of Expertise
 

Avoid forcibly powering off your computer. This can corrupt data because your computer will not have time to finish writing to the hard drive.

Defrag your hard drives – The defragmentation utility allows you to sort data on the hard drive sequentially; thereby eliminating wasted disk space. It also allows for faster access time, thereby increasing the computer performance

Clean your hard drives – Disk cleanup allows you to delete unnecessary files such as temporary files, downloaded office files, temporary program files and recycle bin. Hard drives should be replaced every three years to control downtime and prevent unexpected failures.

New Enhancements and Features

Testing is underway for our latest software release, which includes support for Windows 7 across our entire suite of products.

The product restrictions system has been revamped to allow for more fine-grained control and easier management of Proprietary Card and On Account restrictions.

Proprietary gift cards can be recharged and activated at the Register POS.

Enhanced proprietary gift card recharge/activation capabilities for CP720 locations.

Customization of register color themes, available soon. Self-author your own POS color schemes.

Contact Customer Support if you have any questions, helpdesk@e3tek.com

New Products and Services

We’re expanding our website to include more information to help you troubleshoot and resolve issues at your site. Check out our website at http://www.e3tek.com and look for the new “Help / Support” tab. We’ve started a “Frequently Asked Questions” page and have begun revising and posting more application and equipment manuals to give you the information you need. If you have any requests for more information or ideas for improving the site, just let us know.

Are You in the Cloud?
Most businesses understand the importance of ensuring the security of their hardware and data. Sometimes, however, unforeseen circumstances leave us scrambling. Inclement weather, file corruption, and even theft could cause the undesirable effect of your site being down. In other words, your customers may find themselves unable to fuel.
If an unexpected event occurred, would you be in a position to quickly get your site back up? With a total loss of hardware and/or data, restoration of business could take a long time, as it is similar to an install from scratch. This would likely involve contacting an IT professional in addition to Triple E.
Triple E Technologies offers a solution – the Intronis cloud backup. When you sign up for the cloud backup, your data is automatically backed up to an off-site server nightly. In the event of a lost site controller or corrupt database, Intronis cloud backup enables Triple E to quickly restore your data and get your customers fueling again.

Information and Troubleshooting Tips

Synchronization – How Does It Work? If you have a Synchronization Server, chances are you’ve wondered how the whole process works.
Here is a description of Triple E Technologies Synchronization (also known as OneTouchSync):

• Synchronization is the sending and receiving of data from many locations to one central location for storage and to maintain data integrity between locations.
• Synchronization with Triple E Technologies requires a central server (called the Synchronization Server or Home Office computer) and any number of individual site computers.
• The Synchronization Server stores all of the Customer and Card data, including any tax exemptions, special discounts or other pricing, product restrictions, etc.
  • All of these elements synchronize (send out) to the individual site computers on a schedule that is defined either by you or by the default intervals (five minutes is the default).
  • One thing to keep in mind when modifying your Customer or Card data is that you are only able to change or add these elements at the Synchronization server level. If you attempt to change any of this data at the site computer level, an error will be logged.
• The individual site computers that receive Sales data from either a Triple E or other POS system, Pedestal or CRIND synchronize this data (send out) to the Synchronization Server.
  • The Synchronization Server then stores the Sales data from each individual site computer for ease of reporting, exporting, etc.
  • Each site has its own identity (site name) that groups the sales to each site location.
• Synchronization is customizable
  • Triple E can start or stop the synchronization of any element in the synchronization pool: Customers, Customer Drivers and Vehicles, Customer Pricing, Gift Cards, Private Cards, Private Card Restrictions, and Sales data
  • Triple E can define new synchronization elements if required. Ex: Fuel prices when all synchronized computers will have the same fuel pricing every day
• Synchronization is easily turned off by right-clicking the OneTouchSync icon in the lower right-hand corner of the site computer and selecting “Exit”
• Synchronization can be manually started by right-clicking the OneTouchSync icon in the lower right-hand corner and selecting “Manual Sync”
• A log of each synchronization attempt can be viewed by right-clicking the OneTouchSync icon in the lower right-hand corner and selecting “View Synchronization Log”

 
For any questions or suggestions, please call Triple E Technologies, LLC at helpdesk@e3tek.com or (888)407-6077