November Newsletter 2015

TRIPLE E TRIBUNE

November 2015 Newsletter

Industry News

Small firms slow in EMV transition

Soon after the Oct. 1 EMV liability shift for businesses, a TD Bank survey found just 41% of small businesses have installed EMV chip-enabled payment terminals.

An additional 40% of small business owners say they plan to switch soon, but indicated they have obstacles with or concerns about converting

Read more from bankingexchange.com here.


Triple E News

Important Software Information: DO NOT Upgrade to Windows 10:
Triple E software is currently not supported on Windows 10. We ask that you please do not upgrade. If you have any more questions, please email windows7upgrade@e3tek.com.

In This Issue


Upcoming Training Courses

New Features Training
December 7, 2015 8:30 am PST
This session will cover applications, features and enhancements letting you know what's new with Triple E.
Need help?
To attend our training courses, contact the helpdesk at (888) 407-6077 or Ask For Help Here
Click Here to Contact our Support Team*

*Please keep in mind our training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable, contact our customer support team.

Upcoming Trade Shows

WPMA
February 16,17,18, 2016
Booth #1619

website

Need new systems?

Are you interested in a demonstration of our products?
Contact our Sales Department

Featured Customer
About the Company:
CVA has grown to nearly seventy locations throughout Iowa, Kansas and Nebraska. Every day CVA focuses on providing its producers with the very best in agronomy, energy, feed and grain.
Read More Here

Contact Information:
2803 N Nebraska Ave
PO Box 429
York, NE 68467
(402)362-8418

How are the products and services working for you?
The Triple E system allows our company to access each location remotely easily, making it easier change prices or to troubleshoot when necessary. We are planning to convert the remaining sites over the next few years.

Ken Leonard is the Software Development manager. He has been in the IT industry for over 35 years and has been a member of the Triple E team since June of 2014. He lives in Otis Orchards, Washington on a small farm with his wife, Jane, three dogs, 17 new puppies, 1 horse and multiple non-egg-producing chickens. He enjoys spending time riding his motorcycle in the summer throughout the Northwest spending time with his 4 grandchildren, and attending their many sports activities. He also enjoys traveling and has visited Europe and several Mediterranean countries. He recently returned from a 14 day cruise of Turkey, Greece, and Croatia.

Attention: Store Managers

Pump Authorization Issues

tPort Controller is the application that communicates from your Point of Sale / DataManager to the NeXGen and the pumps. There will be times when tPort controller will be unable to connect to the NeXGen or pumps. There are various symptoms for pumps not communicating, such as not being able to authorize any pumps or an error message.

1. Make sure there is no one actively fueling
2. Click on the Triple E Control Panel Icon on the bottom right hand corner of your screen
*As necessary, click the small triangle to “show hidden Icons"
3. Select Restart Triple E Software.

4. Click Yes.

If you receive an error message while using the Triple E Control Panel to restart services, you may need to do a manual service restart.

Online Now: Mycardupdate.com
  • Manage your customer cards through the internet on a computer, smart phone or tablet.
  • Set up administrators and allow access to card management to your employees with specific permissions.
  • Allow your customers to activate or deactivate their own cards and run reports.
  • Accessible anywhere with an internet connection.

Click Here to Contact our Sales Department to see a Demonstration

Managing Cards Online

For Tech. Support Frequently Asked Questions, visit our website here.