Available Customer Help Resources
There are multiple resources at your fingertips to help you better use your Triple E products
FAQ's: Please visit the FAQ section on the website http://www.e3tek.com/faq/ for quick answers to common questions.
USER'S MANUALS: We host all our User Manuals on the website http://www.e3tek.com/manuals
NEWSLETTER: Be sure to read our newsletter for great tips, tricks, and up-to-date information.
ONLINE TRAINING: 'Live' online training twice a month
Featured Customer:
Grange Supply Company of Odessa
A little bit about the company
Our company supplies fertilizer, crop protection products, custom application services and fuel at both Odessa and Harrington locations. They are both running the Triple E system with the Sync Server being in Odessa. We support our local cards, Cenex Branded Cards, Visa, Mastercard, American Express, Discover, Voyager, and Wright Express credit cards. Our company is a cooperative, so we have many members who are owners of us. We have been in business since 1933.
What did they have before Triple E system?
Our previous fueling system was the Gasboy System. We needed to get a system that was PCI compliant so we started looking at different systems. Our company sent our employee Richard Rinker to a seminar that highlighted a few of the popular systems. He chose Triple E because the program allowed us to do so much more than the other systems. Some our favorite things about the system is it’s Prepay, Preset and Authorize features. We really like being able to finish the gas sale on the same system and the notification features when someone is done fueling.
How is the system working for them?
Setting up the system took a bit of pre-planning time as we had to issue all new local cards but we find that we really liked that as the cards cannot be duplicated so it makes our local cards even more secure. Setting up new cards and blocking old cards is just a breeze. Exporting the card sales is much easier for us to do.
Would you recommend this product to anyone?
The people at Triple E that initially worked with us during the set-up phase were Russ the Sales Rep and Tessa with the Information Gathering. Both of these were very knowledgeable and helpful. The support staff have all been very friendly, we have worked with them a lot and they are terrific people that are a real asset to Triple E. I would not hesitate to recommend Triple E to any potential customers looking for a top of the line system with plenty of flexibility.
Lisa Sandygren – Office Manager
Tips in our Area of Expertise
Transition to Windows 7 Operating System
According to the published Microsoft Support Lifecycle for the Windows XP Operating System, end of support is scheduled to occur on April 8, 2014. Continued use of Windows XP beyond the end of support exposes users to security and compliance risks, as well as dramatically decreased support from independent software vendors and hardware manufacturers. Of particular concern is the Payment Card Industry (PCI) Data Security Standard (DSS) Version 2.0, which requires “all system components and software [to be] protected from known vulnerabilities by having the latest vendor-supplied security patches installed.”
In order to ensure that your systems comply with PCI DSS 2.0, and adequately protect your customers from security vulnerabilities, Triple E Technologies has developed a new version of our software that is compatible with the Windows 7 Operating System. This version was designed to accommodate both new customers with Windows 7 pre-installed and existing customers who upgrade from Windows XP to Windows 7.
Two options are available to effect transition from Windows XP to Windows 7. The first option is to replace existing systems with new systems having Windows 7 and our latest software version pre-installed. The second is to install Windows 7 on an existing system, along with the latest version of our software. The latter option is available only to customers with hardware meeting minimum system requirements for both Windows 7 and our latest software version.
In order to accurately assess eligibility for the second option, we are in reaching out to our customers to obtain information regarding existing equipment in the field. Watch the email for a notification about this project; includes the forms necessary for an accurate site assessment. We look forward to working with you to determine the best option for you! If you have any question, please email: Win7upgrade@e3tek.com. If you need a copy of the forms that were sent out, please click this link to download.
New Enhancements and Features
Triple E Technologies is proud to announce the completion of a massive overhaul to the Triple E database indexing which will be noticed with significantly improved common query execution times. The net result should be faster response times at the Sentinel, Vanguard, Pumps as well as certain reporting features.
We have made improvements to Sentinel and Vanguard software applications to detect tPortController and pump outages. This will provide users better feedback to know if the software is down or if interactions with dispensers are possible.
Multiple simultaneous pump sounds will now play through the Vanguard and PumpToolbar software. This should reduce confusion and improve cashier responsiveness when sites are busy.
Note the Triple E Logo now displays in the status tray. Users can click the logo to stop or restart service applications from an easy-to-use centralized place.
Please contact Support by phone 888-407-6077 or email helpdesk to schedule your upgrades.
Information and Troubleshooting Tips
Things to check before calling Triple E:
Is your site logged in?
- If the computer has just been restarted as result of a power failure or a manual restart, you will typically need to log in for the applications to start up. To do this, type CTRL+ALT+DEL and input your password. The applications may take up to 2 minutes to start.
Are the applications started?
A Pioneer Card Processor needs the following applications to run:
- ccEngine (aka SmartCharge Engine, or Credit Card Engine)
- cpController
- OneTouchSync (if installed)
A Navigator Site Controller needs the following applications to run:
- ccEngine (aka SmartCharge Engine, or Credit Card Engine)
- tPortController
- Synchronization (if installed)
Has a restart been attempted on the computer?
- If the fueling is not functioning or cards are not being authorized, try a restart on the computer first.
- 99% of function issues are solved by a restart.
