Introducing the Triple E Control Panel
If you are encountering issues with your Triple E system, the first troubleshooting step for you to take is to restart your EEE services.
Find the Triple E Control Panel icon in your system tray on the bottom right-hand side of your screen.
Note: You may need to click the up arrow to expand the list of icons in order to find the Triple E Control Panel icon.
Click on the Triple E Control Panel icon to display the menu
Click Restart EEE Services. In a moment, you should see a notification that the services have restarted.
Wait a few moments before testing to see if the issue has been resolved.
Alaskan Trip to visit Customers
Triple E Technologies CEO Dan Eloe and National Sales Manager Russ Morgan will be in Alaska the week of July 22 to be giving standing room only presentations to existing and future customers. The focus is our great line of products and how it benefits their particular needs.
There has been a strong push in Alaska to up-grade many of their systems as many smaller companies are merging with larger ones. Dan and Russ will be demonstrating the many benefits of our Pioneer Card Processor as well as our robust Point of Sale suite of products.
These Town Hall Meeting Presentations have proven to be very successful in getting key personnel and end users in one room for a “Hands on Demonstration” in the comfort of your own city.
If you have any further questions or would like the opportunity to have one of these Town Hall Presentations brought to your city, just call your Regional Sales Representative or e-mail us at sales@e3tek.com
Customer Expectations for Windows 7 Upgrades
- Customer has been notified of PCI Compliance requirements for the upgrade. Read full Announcement here.
- Customer is provided forms to complete which identifies what products they have per site. Click here to download
- The Windows 7 group (Triple E) processes customer data from the returned forms and notifies Sales team with the information.
- Sales explores options for Upgrades and creates a quote to send to the Customer
- Customer receives quote.
- Customer signs quote – Production receives new order
- Windows 7 group contacts Customer with the status of the Upgrade Kits and possible scheduling times for the upgrade
- Customer receives the USB kit or equipment
- Windows 7 Upgrade is scheduled and started on the assigned date.
New Enhancements and Features
Report Changes:
- Sales Detail by Date and Category: Added Inventory Category Code column with ability to select with wildcards; view changed to display actual invoice number; suppressed Payment Type column when grouping by category; added Site Name field that can be sorted and totaled by invoice number by home offices
- Private Card Sales by Customer and Card: Indicates multi-tendered sales; displays Private Card MOP amount
- Hourly Sales: Displays cash back amount on debit transactions
- Daily Card Sales: Displays gallon amount and reflects taxes in fuel total display; sales count changed to running total; changed header view to display Sale Total instead of Sale Payment; added Change column to handle cash back transactions; replaced original hardcoded tables with new view
- Sales Volume Summary by Site: Added Discount and Tax columns; calculates Gross and Net profit
- Top Sellers by Category: Adjusted format; added option to have Stock Number or UPC
Please click HERE to view the full release notes.
Information and Troubleshooting Tips
Benefits of a Battery Backup System
We highly recommend installing a battery backup system at your c-store or unattended site locations. This inexpensive insurance will provide protection for your valuable computer hardware from power outages. When a computer is shut down in an instant, it can cause damage to the computer hardware, Triple E software, and could possibly cause the computer to not restart.
We sell APC brand uninterrupted power supply systems for a variety of site configurations. For your Navigator Site Controllers, Vanguard Point of Sales, and full site needs; purchase the APC BR1500G model. For Pioneer or single systems; look into buying an APC BE350G.
For more information contact sales@e3tek.com or call (888)407-6077
Available Customer Help Resources
There are multiple resources at your fingertips to help you better use your Triple E products
FAQ's: Please visit the FAQ section on the website http://www.e3tek.com/faq/ for quick answers to common questions.
USER'S MANUALS: We host all our User Manuals on the website http://www.e3tek.com/manuals
NEWSLETTER: Be sure to read our newsletter for great tips, tricks, and up-to-date information.
