Tips in Our Area of Expertise
- Do not place your computer in direct sunlight as this can cause excessive heat which is not good for any computer.
- It is highly recommended that you purchase a UPS for each computer. This will give you time during a power outage to properly shutdown your system in order to prevent data corruption.
- A clean computer is a happy computer! Occasionally disconnect your computer from its power source, remove the side panel, and use a can of compressed air to blow out all the dust. Dust build up in the fans and power supply can greatly reduce the life expectancy of your system.
New Enhancements and Features
What is included in our Current Release? v3.612.1201
DataManager
- Significant speed up enhancements when loading up inventory tables, sales list, invoice list, customers list, among others.
- Enhanced Search feature in DataManager tables and lists
- Added new phone number field to DataManager add/edit Customers form
- DataManager forms no longer always re-center themselves after sorting
EsiteController
- Added in the capability to offer customer pricing configured discounts to particular card bin ranges
- Made receipt data more consistent across all POS locations
Fuel Control Terminal
- Enhanced the 10 key to allow for 3 digits after the decimal point precision for fuel price changes
- Printing of receipts will show any system configured for tax exempt, print strings when printing via the pumptoolbar or FCT
Pedestal
- Pedestal now has some network outage recovery logic built in along with some special messages that will appear if a network outage is detected while someone is attempting to use the pedestal
Contact Customer Support if you would like the complete list of changes in this release.
New Products and Services
POSIFlex All-in-One Register System
We are now offering a full site controller and register in one system. This system give you complete control of over 32 dispensers and all the reporting on one large 17″ touchscreen.
Some features include:
- Smaller footprint
- Point of sale and site controller in one package
- Perfect for sites where counter space is at a premium
- Same functionality as a full-site setup
- Register software included
- DataManager application included
- Daily and historical fuel sales report printing from receipt printer
- Ability to Pre-pay pumps or authorize for no limit
- Colorful, informative icons and audible cues indicate each dispenser’s status
- Cashier login/ logout tracking and complete activity logging
Information and Troubleshooting Tips
If you have a synchronization server, chances are you’ve wondered how the whole process works.
- Synchronization is the sending and receiving of data from many locations to one central location for storage and to maintain data integrity between locations.
- Synchronization with Triple E Technologies requires a central server (called the synchronization server or home office computer) and any number of individual site computers.
- The synchronization server stores all of the customer and card data, including any tax exemptions, special discounts or other pricing, product restriction, etc.
- All of these elements synchronize (send out) to the individual site computers on a schedule that is defined either by you or by the default intervals (five minutes is the default)
- One thing to keep in mind when you modify your customer and card data, is that you are only able to change or add these elements at the synchronization server level. If you attempt to change any of this data at the site computer level, an error will be logged.
- The individual site computers that receive sales data from either a Triple E or other POS system, pedestal or CRIND, synchronize this data (sent out) to the synchronization server.
- The synchronization server then stores the sales data from each individual site computer for ease of reporting, exporting, etc.
- Each site has its own identity (site name) that groups the sales to each site location.
- The Synchronization process is customizable. Triple E can start or stop the synchronization of any element in the synchronization pool: Customers, Customer Drivers, and Vehicles, Customer Pricing, Gift Cards, Private Cards, Card Restrictions, and Sales Data.
- Triple E can define new synchronization elements if required.
- Synchronization is easily turned off by right-clicking the OneTouchSync icon in the lower right-hand corner of the site computer and selecting “Exit”.
- Synchronization can be manually started by right-clicking the OneTouchSync icon in the lower right-hand and selecting “Manual Sync”.
- A log of each synchronization attempt can be viewed by right-clicking the OneTouchSync icon in the lower right-hand corner and selecting “View Synchronization Log”.
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