September Newsletter 2015

TRIPLE E TRIBUNE

September 2015 Newsletter

Industry News

Only 1 in 5 Cards Are Prepared for EMV Shift

​ARLINGTON, VA – Retailers have spent billions upgrading their point-of-sale systems to process new chip cards ahead of the looming Oct. 1 liability shift deadline. As of July, approximately 295,000 merchants are ready to receive chip cards — a 19% bump from June’s compliance numbers. In addition, nearly 37,000 ATMs have EMV chip-readability.

Read more from NACSOnline.


Triple E News 

Important Software Information:  DO NOT Upgrade to Windows 10: 

Triple E software is currently not supported on Windows 10. We ask that you please do not upgrade. If you have any more questions, please email windows7upgrade@e3tek.com.

In This Issue

Upcoming Training Courses


Troubleshooting Tips
Oct 1, 2015 8:30 am PST
This session will cover troubleshooting tips which will give you the ability to fix many issues that arise.

helpdesk@e3tek.com
E3Tek Health Monitor and E-mail Assistant
October 15, 2015 8:30 am PST
Training on how to use our 2 newest applications, Health monitor is designed to notify you when your site is down. Email transaction information to customer using our Email Assistant.
helpdesk@e3tek.com

Need help?
To attend our training courses, contact the helpdesk at (888) 407-6077 or helpdesk@e3tek.com
Click Here to Contact our Support Team*

*Please keep in mind our training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable, contact our customer support team.

Upcoming Trade Shows

NACS, Vegas

October 11 – 14

Booth # 5303
website

Need new systems?

If you’re interested in a demonstration of our products, contact our Sales Department at sales@e3tek.com.

Featured Customer

About the Company:
At John W. Clark Oil Company it’s all about family.  Clark is a major force in the Ashland, KY area, employing well over 700 people… More About John W. Clark

Contact Information:
101 Wheatley Rd

Ashland, KY 41101-2333
(606) 324-3730

How are the products and services working for you?
We have been using the basic system for a very long time, and it has performed very well.  We are currently looking to add gift cards and possibly purchase the entire POS system for our unbranded locations.
Read More

Chris Lewis is a Lead Installation Technician, and has worked for Triple E Technologies for about 2 years.

He has held certifications for 4 other POS systems and two dispenser types. He worked the Pacific Northwest and did anything form ground-up installs to service on dispensers and POS systems.


Attention: Store Managers

Logging Into Your Computer:

When locked out of your Navigator Site Controller, Pioneer, Sentinel Navigator and/or Vanguard POS system (because of a power outage etc.), the site operators will need to log in.

Since the password will need to be changed every 90 days to maintain PCI compliance, make sure that the site operators and/or employees know the current login information.


Example Windows Login Screen
If you are sure that you are using the correct user name and password:
  • Make sure the caps lock is off – passwords are case sensitive.
  • Make sure your number lock is on – most passwords will contain at least one numeric value.
  • If you are on the POS and you are typing a letter but a symbol shows up instead, press the FN then F11 key on the keyboard.
If you have had three consecutive incorrect login attempts but your site is running, wait 25 minutes and try again.  PCI Compliance and password usage:


Online Now: Mycardupdate.com
  • Manage your customer cards through the internet on a computer, smart phone or tablet.
  • Set up administrators and allow access to card management to your employee’s with specific permissions.
  • Allow your customers to activate or deactivate their own cards and run reports.
  • Accessible anywhere with an internet connection.

Click Here to Contact our Sales Department to see a Demo

Managing Cards Online 

  • For Tech. Support Frequently Asked Questions, visit our website here.