Featured Customer:
Hutchinson Co-op
Hutchinson Co-op was founded in 1955 as a petroleum product supply company. As times have changed, so has the Hutchinson Co-op. Over the years we have added many new services and departments which include the service station, agronomy division, bulk petroleum and elevator division.
How did you hear of Triple E Technologies
We initially heard about Triple E through another software provider as we weighed our options to become PCI compliant. We were installing a new grain software package & that firm (I-Rely) made a recommendation because of the compatibility of the two software packages. Secondly, and most important, Triple E was present at a regional trade show where we were able to get our hands on the POS device and run through many scenarios that are unique to Co-ops that are in the retail gas business. We wanted to have the following:
a. Friendly customer lookup with credit sale or “charge” function
b. Track customer purchases to pay patronage on purchases
c. A prepay gas program
d. PCI Credit Card compliance
What did you use before Triple E?
We had a local company for our point of sale and Gasboy pump control & card readers
How did the installation of the equipment go?
We used Zahl PMC from Minneapolis for the setup, pump tech & IT. We went live at the first store last August. The second store was live in June and the third store went live mid-July. Initially there were some kinks to work out, interfacing with our back office ledger (DC&H) but each startup went progressively quicker & smoother.
What do you like best about Triple E?
We like the attention that is paid to the customer by the support staff. The customer service is first rate & knowledgeable. We like that Triple E already had solutions in place for our unique demands and that Triple E continues to work on new solutions as the demands on retail convenience stores change.
New Software Solutions
Featured Product – E3 Email Assistant
Triple E Technologies, LLC is proud to announce another addition to our suite of applications, the E3 Email Assistant. The Assistant allows users to send reports via E-mail to customers in a batch or individual mode. The reports include invoices, statements, customer activity reports and others.
To learn more about this exciting new product click here
Featured Product – E3 Health Monitor
Triple E Technologies, LLC is proud to announce the addition of the E3 Health Monitor to our suite of applications. Whether you have a single store or a hundred locations the health dashboard and alert capabilities will help streamline your business by allowing for an up to the minute health status of your stores from the convenience of your office, home or vacation destination.
With E3 health monitoring you will be able to know at a glance if critical applications are running, receipt paper is out, dispensers are down or even if a particular dispenser is in a slow flow condition at your store locations.
To learn more about this exciting new product click here
Employee Profile: Josh Suazo
Position: Lead Production Engineer
Josh has been part of the Triple E family for over five years. He is the resident ‘IT Guy’ and can fix anything having to do with a computer. He has helped build Triple E Technologies into the thriving business it is today by providing support to all of the other departments over the years. He is always willing to do whatever it takes to get the job done. Besides being our computer ‘geek’ and providing the company with IT support, Josh is responsible for assembling, packaging and shipping every order that leaves the building. You will often find Josh in the Production building assembling island card readers (Sentinels), imaging 5 or more computers at a time or loading and unloading shipments. He has a great work ethic and we are fortunate to have him on the team.
Outside of work, Josh enjoys shooting guns at the range, tinkering with electronics and of course, computers.
Josh is originally from Tri-Cities in eastern Washington and has lives in Spokane Valley with his wife Carie and their son Eli.
Customer Expectations for Windows 7 Upgrades
- Customer has been notified of PCI Compliance requirements for the upgrade. Read full Announcement here.
- Customer is provided forms to complete which identifies what products they have per site. Click here to download
- The Windows 7 group (Triple E) processes customer data from the returned forms and notifies Sales team with the information.
- Sales explores options for Upgrades and creates a quote to send to the Customer
- Customer receives quote.
- Customer signs quote – Production receives new order
- Customer receives the USB kit or equipment
- Windows 7 group contacts Customer with the status of the Upgrade Kits and possible scheduling times for the upgrade
- Windows 7 Upgrade is scheduled and started on the assigned date
NOTE: Please allow approximately 4 weeks from when the forms are processed to the scheduled upgrade.
Information and Troubleshooting Tips
How to restart Triple E Services
If after restarting your Triple E Software from the control panel (Triple E icon in the toolbar) your software does not open back up or the restart is unsuccessful, you can do the following to manually restart your services.
- Navigate to Start > in the run box type “Services.Msc” and press Enter
- The Services panel will appear, scroll down until to locate “eeeGuardianService.exe” and left click on the service
- Select the option to Restart; click it
- Prompt will ask the user to restart tPortControllerNTService and ccEngineNTService; click yes
- System will take approximately 30 seconds to restart. If services do not restart please contact Triple E Technologies Support for further assistance.
If the above scenarios don’t resolve this issue, please contact Triple E Technologies.
Available Customer Help Resources
There are multiple resources at your fingertips to help you better use your Triple E products
FAQ’s: Please visit the FAQ section on the website http://www.e3tek.com/faq/ for quick answers to common questions.
USER’S MANUALS: We host all our User Manuals on the website http://www.e3tek.com/manuals
NEWSLETTER: Be sure to read our newsletter for great tips, tricks, and up-to-date information.
