November Newsletter 2016

TRIPLE E TRIBUNE

November 2016 Newsletter

Are EMV Cards Really Safer?

If you’ve heard about EMV cards, you’re likely wondering whether they actually offer you more security than regular credit cards or if it’s all just hype.

EMV cards have an electronic chip and, depending on the card, require you to either input a pin number each time you use them or sign for them like you would a regular credit card.

Read more here: http://www.centredaily.com/news/business/article112136262.html#storylink=cpy

Triple E News


EMV: Triple E has successfully deployed test sites with EMV!

Triple E Technologies, LLC (Triple E), has received EMV certification from Visa, MasterCard, Discover, and American Express, and now has successfully run multiple live EMV chip-card transactions (see above: Four Star Supply Inc. running EMV chip-card transaction).

Triple E is the first company to become EMV certified with NBS, a provider of payment processing solutions for convenience stores, travel centers, and unattended cardlock sites. Triple E developers worked closely with NBS and performed hundreds of tests to ensure the software passed all EMV’s requirements.

In This Issue
Training
Live Training:
This month’s live training covers setting discounts for your customers. Please click here to contact us to receive an invite.
Online Training:
Includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.
Need Help? Click Here to Contact our Training Team for Live Training*

*Please keep in mind, our training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable, contact our customer support team.

Triple E News Continued

Important Software Information: DO NOT Upgrade to Windows 10.
Triple E software is currently not supported on Windows 10. We ask that you please do not upgrade. We are currently testing the Windows 10 operating system with our software. If you have any more questions, please email windows7upgrade@e3tek.com.

Upcoming Trade Shows

WPMA 2017
February 21-23

PACE 2017
February 24-25

SE Petro 2017
March 8-9
We are excited to announce that Triple E Technologies, LLC has released three new software applications that are designed to allow convenience store managers to manage their sites and customers from their mobile devices. Click here to read more about these exciting new products!

Need new systems?
Are you interested in a demonstration of our products?

Featured Customer

Contact Information: http://www.fourstarsupplyinc.com/

How are the products and services working for you?

We love how easy the technology is to work with. We feel like the system is always current, and the staff at Triple E is trained well and is always willing to resolve issues quickly.

Read more about Four Star here.

Hannah Benzel is our Technical writer and started with Triple E a little over a year ago.

Hannah graduated from Eastern Washington University in 2015 with a degree in Technical Communication and a minor in Japanese.

Read more about Hannah here.

Click Here to be the Featured Customer


Troubleshooting Tip

Attention Store Managers:

Mandatory Restart for Windows Updates
We recommend a scheduled restart of all Triple E equipment (i.e. once a week) when your store has a slow customer flow (see the Hourly Sales Report eee2014.rpt).

WARNING: Never simply flip the switch to re-boot a Triple E Computer. Also, verify no one is fueling or completing a transaction before restarting.

NOTE: Whoever is rebooting the equipment will need the log-in username and password.

1. Log off the Software.
2. Select the Start Menu and Restart.
3. Log in with the correct user name and password.
4. Verify the software is functioning properly.
5. Repeat on the next piece of Triple E equipment.
6. Call Triple E Technical Support with questions and concerns.

Health Monitor
Health Monitor allows you to see the status of your site in real time and will send you email alerts if the site is not functioning appropriately.
Mycardupdate.com
Manage your customer cards through the internet on a computer, smart phone or tablet.
  • Set up administrators and allow access to card management for your employees with specific permissions.
  • Allow your customers to activate or deactivate their own cards and run reports.
  • Accessible anywhere with an internet connection.

Click here for more information.

Click Here to Contact our Sales Department to see a Demonstration

For Tech. Support Frequently Asked Questions, visit our website here.