Featured Customer:
Shull Oil Company
Shull Oil is a family owned business located in Dighton, Kansas. The operate an unattended gas station that runs using the Triple E system and a bulk plant that uses a different management system.
They process Proprietary Shull cards, Credit Cards and Cenex branded cards. The gas station is branded Cenex, but privately owned.
How did they hear of Triple E Technologies
They were looking for a mom & pop business with down to earth values and great customer service (local and not offshore).
Dan Eloe came out and demonstrated the system and helped integrate the system.
What did they use before Triple E?
Initially had an older pump system with an old computer system.
They then upgraded the dispensers but not the sitecontroller.
Spent a ton of time fixing database issues on old computer system until upgrading to Triple E Navigator and Sentinel ICR.
How is the system working for them?
The system runs fast and reliable. Support helped create a custom export for QuickBooks, she doesn’t think any other company would have been as dedicated as our Support staff in helping to get this completed.
Would you recommend the products that you use?
I would recommend this product to other companies, because it is dependable and reliable. The support staff is very responsive, and if I send them an email I get an immediate response. You don’t see this from other corporations. If you have a site down, they take care of the problem and don’t leave you waiting. They are easy to get a hold of and give feedback immediately.
New Software Solutions
Featured Product – E3 Email Assistant
Triple E Technologies, LLC is proud to announce another addition to our suite of applications, the E3 Email Assistant. The Assistant allows users to send reports via E-mail to customers in a batch or individual mode. The reports include invoices, statements, customer activity reports and others.
To learn more about this exciting new product click here
Featured Product – E3 Health Monitor
Triple E Technologies, LLC is proud to announce the addition of the E3 Health Monitor to our suite of applications. Whether you have a single store or a hundred locations the health dashboard and alert capabilities will help streamline your business by allowing for an up to the minute health status of your stores from the convenience of your office, home or vacation destination.
With E3 health monitoring you will be able to know at a glance if critical applications are running, receipt paper is out, dispensers are down or even if a particular dispenser is in a slow flow condition at your store locations.
To learn more about this exciting new product click here
New Software Release Available – Pan Purge feature enabled
What is the Automatic Pan Purge feature?
The Automatic Pan Purge feature removes from the database all encrypted/stored PAN data no longer needed for settlement.
How will this affect the site moving forward?
When enabled for your site, the system first executes the procedure to remove all data.
Please click here to read more.
Employee Profile: Rex Breyer
Position: Customer Support Supervisor
Rex has been a part of the team at Triple E Technologies, LLC for 4 years. He has had the opportunity to learn about many facets of the business by working in Production, Operations, Software Development and Customer Support. He is currently in the role to assist the Customer Support Department on improving response times and resolutions, by streamlining their internal processes. This is in accordance with our continued pursuit of exceptional service for our customers. Many joke he is that 'one guy who walks around with a coffee cup', since he enjoys his morning coffee.
Outside of work, Rex enjoys spending time with his lovely wife Mary and 5 little kids. His hobbies range from building websites, to shooting guns or spending time with his friends watching football. He lives in Post Falls, ID.
Customer Documents for Windows 7 Conversions
- Customer has been notified of PCI Compliance requirements for the upgrade. Read full Announcement here.
- Customer is provided forms to complete which identifies what products they have per site. Click here to download
NOTE: Please allow approximately 4 weeks from when the forms are processed to the scheduled upgrade.
Information and Troubleshooting Tips
How to restart Synchronization service on a system.
If synchronization is not working on your Pioneer or Navigator system, try the below steps
- Locate the OneTouch Synchronization Application on your desktop – it might be called Sync Interface as well
- Open the program, and click on the "Sync" button on the lower left hand corner. Then see if your sales have synchronized to the server
- You can also select the view log tab at the top of the program which will open up and give you a status of items being synchronized over or any errors that might be causing the need for a restart.
If the above scenarios don’t resolve this issue, please contact Triple E Technologies.
Available Customer Help Resources
There are multiple resources at your fingertips to help you better use your Triple E products
FAQ's: Please visit the FAQ section on the website http://www.e3tek.com/faq/ for quick answers to common questions.
USER'S MANUALS: We host all our User Manuals on the website http://www.e3tek.com/manuals
NEWSLETTER: Be sure to read our newsletter for great tips, tricks, and up-to-date information.
