November Newsletter 2017

TRIPLE E TRIBUNE

 November 2017 Newsletter

In this issue:

 

New Insights to Get Gas Customers Into the C-Store
“Coffee and beverages are the two convenience-store products most likely to motivate gasoline customers to make an in-store purchase, according to new data.”      Read More Here

Triple E News

Town Hall Demonstration

Representatives from the Triple E Sales team recently held a Town Hall presentation for multiple companies from the Pittsburgh, PA surrounding area. They demonstrated the OneTouch Suite of products and talked about Triple E’s latest and greatest features, primarily focusing on the new enhanced Sentinel Island Card Reader.

The new Sentinel has the capability to display live prices for fuel products. This enables site owners to forgo costly price signs in favor of a more affordable and easy-to-use option. Users also have the ability to add customized text prompting, such as questions and answers or featured discounts, to the Sentinel display.

The presentation was very well received, and Triple E thanks all of the attendees for their participation.
 

Happy Thanksgiving!

Our office will be closed on Thursday, November 23rd. We will resume normal business hours on Friday, November 24th.

AutoUpdater: Upgrade Your Sites on Your Schedule

Did you know that if your sites are running version 4.5211 or higher, you have the capability to upgrade your systems without Triple E assistance? AutoUpdater is an easy to use application that allows you to have the latest Triple E software automatically downloaded to your system. The upgrade process typically only takes 5-15 minutes and varies slightly depending on your site environment.

To learn how to use AutoUpdater, please refer to this user guide or contact our Customer Support Department.

Other Important Information
Windows XP No Longer Supported

We are requiring that all customers upgrade their Triple E systems from Windows XP to Windows 7. Microsoft support for XP ended as of April 2014. Triple E has continued to support Windows XP past this date in an effort to provide ongoing support to our customers, but we have recently shifted our resources towards supporting Windows 7 to provide safer, more reliable products. If you still have systems running XP, contact our Sales Department at (888) 407-6077 to discuss your next steps.
 

Requirements for CHS Customers
All CHS customers are required to have a PaySafe device and must be running OneTouch Suite Version 5.113. If you need assistance upgrading your systems to 5.113, contact our Customer Support Department. For questions regarding your PaySafe device, refer to this document and contact your managed firewall provider.

Remote Access and PCI Compliance 
PCI mandates that you keep remote connections closed when they are not needed. We incorporate this into our internal procedures by requiring our technicians to request permission  every time they need to access your site remotely for troubleshooting purposes. You should follow the procedures in your company information security policy to close your connection after technicians access your site. For more information, refer to the PA-DSS Implementation Guide.
 

Upgrading Your Pumps or POS?   Please contact Technical Support. 
To ensure everything will still function properly after your upgrade, please contact us to create a plan and make adjustments as necessary at (888) 407-6077 or  helpdesk@e3tek.com.

Training Information

Free Training
 

Live Training Every Wednesday at 1:00PM (PST) 
We now offer group training sessions every week. Click here to contact us and receive an invite. 

The following is our December training schedule. If you have a training portal account, you can click on the links to view the associated videos for each topic.

Online Training
 
The online training at training.e3tek.com includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.

Sales Information

Upcoming Trade Shows

We have finished our 2017 trade show season. See you next year!
 

WPMA
February 20-22, 2018
The Mirage Hotel
Las Vegas, NV
Booth #1213
 
Need new systems?
 
Interested in a demonstration of our products?

Contact our Sales Department.
 

New Equipment Available
 
Coming Soon: Prices on the Sentinel
 
We are developing a solution that will enable you to display prices on our Sentinel Island Card Reader. You will be able to manage your prices using our OneTouch Suite software, and all changes will be automatically updated at the Sentinel. We are currently working on a beta release that will include this enhancement. Stay tuned for more updates and information about how you can receive this exciting new feature!
 

Tips and Tricks

Products and Features

If you’d like more information about using this feature, contact our Training Department. To get more details about upgrading to 5.113, contact our Customer Support Department.