Featured Customer:
Happy Jack's Petroleum
A little bit about the company
Happy Jack’s Petroleum, Inc. is a gas station/convenience store and bulk fuel delivery operation. The company was started by Hubert and Mabel Beal in 1971 and has been family owned and operated since then through three generations. Current owners/operators are Jack and Vicki Hill (2nd generation); Wade and Kimberly Hill (3rd generation).
How did you hear of Triple E?
We met some of the staff at the PACE convention in Kansas City a few years ago.
What did you use before Triple E?
Prior to Triple E, we had been using the Ruby-Verifone POS system.
How are the products and services working for you?
We are in a rural area and have a lot of in-house charging. We have really liked Triple E’s platform for local customer charge accounts. Probably the thing we have been most impressed with is the customer service provided by Triple E; they have been very helpful. We have always gotten prompt help on any issues we have had.
(Hardware) Featured Product – Ingenico iSC Touch 250 Pinpad (EMV Ready)
The EMV liability shift this October 2015 is drawing closer and will forever change the payment landscape. Merchants and retailers across the U.S. are preparing for the shift, but many still have questions around EMV, and how it impacts the POS.
Interact with your customers in ways that were never before possible with our sleek new Ingenico iSC Touch 250 – the fast, secure PCI PTS V4.0 approved payment solution that energizes your brand and loyalty-building programs.
New Software Release Available – Pan Purge feature enabled – Please click here to read more.
Employee Profile: Jay Weedon
Position: Midwest Regional Sales
Jay is our Regional Sales Rep for the Midwest States. He is a graduate of Mt. San Antonio College with a Fire Technology Degree. He has been in sales and customer service for over 35 years, and has been with Triple E for 3 ½ years now. He has brought with him an expertise of sales experience and more importantly, customer service skills.
Jay is lucky enough to live in Coeur d’Alene, ID. He shares his life with his beautiful wife Shane, and their two boys.
Jay enjoys restoring cars, boating, watching the kids play sports and taking advantage of what North Idaho has to offer. To him, there is no need to go anywhere for vacation, it’s here!
Customer Documents for Windows 7 Conversions – Read full Announcement here, Forms to download click here
Information and Troubleshooting Tips
Troubleshooting tips for a non-functioning Pedestal:
- Unplug the non-functioning device from the power strip and plug it back in.
- Unplug all devices from the computer and plug them back in.
- Unplug all devices from the power strip and plug them back in.
- If the printer is not functioning, turn off the printer and turn it back on. Ensure there is paper loaded in the printer, in the correct position.
- Restart the Pedestal computer inside the metal Pedestal housing.
- Connect to the Pedestal with VNC Viewer from the site controller to see if there are any errors on the application.
- Connect to the Pedestal with VNC Viewer and close the Pedestal application (either double-click the OneTouch logo at the top left or hold CTRL+ALT+DEL, go into the Task manager, and close the Pedestal.exe application).
- Contact Triple E with any questions or problems.
