Training Course – Discounts (Setting up customer pricing)

There will be a WebEx training held on Thursday 5/29/2014 at 8:30 am PST. In this training session we will cover how to setup discounts for customers and utilizing the advance pricing option. This session will be beneficial to new customers getting to know our software as well as our veteran customers, that have questions or would like to better utilize their software.  Call (888)407-6077 or Email helpdesk@e3tek.com to sign up for training.

News

Retailers Experience Rash of Skimming Incidents

PALM BEACH COUNTY, Fla. – In recent weeks, both Shell and Hess have reported credit card skimming devices at Florida gas stations, WPTV reports. According to the U.S. Secret Service, more than 130 cases have been reported in the state over the past three years.

“They are gaining access inside the pump,” said John Joyce, the Special Agent in Charge of the Tampa office of the U.S. Secret Service. Skimming devices are small and fit easily inside gasoline pumps. “It still lets the transaction go through but it captures the credit card information,” he said.

One way gasoline stations can protect their customers from this type of fraud is to use security tape over the door of the pump’s credit card reader. That allows an employee or customer to see right away if the tape is secure.

Read More: http://www.nacsonline.com/News/Daily/Pages/ND0508141.aspx

Available Customer Help Resources

There are multiple resources at your fingertips to help you better use your Triple E products

FAQ's: Please visit the FAQ section on the website http://www.e3tek.com/faq/ for quick answers to common questions.

USER'S MANUALS: We host all our User Manuals on the website http://www.e3tek.com/manuals

NEWSLETTER: Be sure to read our newsletter for great tips, tricks, and up-to-date information.

Featured Customer

Frenchman Valley Coop

A little bit about the company
Frenchman Valley Co-Op Inc. provides area agricultural producers, crop and livestock inputs and services, grain marketing and storage, petroleum and transportation.   They serve a large area in the southwest Nebraska, northwest Kansas, eastern Wyoming and northeast Colorado.  In the petroleum division they have 14 stations.  Frenchman Valley brings in about 23 million in fuel sales per year.

How did you hear of Triple E?
FVC found Triple E through the industry.  When they started looking for a new system, Triple E was one that they heard about.  Through demonstrations and talking with Triple E staff, they found that it was a perfect match for their needs.

What did you use before Triple E?
Before the Triple E system they were using a Gas Boy system.

How did the installation of the equipment go?
The installation of the Triple E system went very well. 

What do you like best about Triple E?

Reliability and ease of use. 

Customer Expectations for Windows 7 Upgrades

1. Customer has been notified of PCI Compliance requirements for the upgrade. Read full Announcement here.
2. Customer is provided forms to complete which identifies what products they have per site. Click here to download
3. The Windows 7 group (Triple E) processes customer data from the returned forms and notifies Sales team with the information.
4. Sales explores options for Upgrades and creates a quote to send to the Customer
5. Customer receives quote.
6. Customer signs quote – Production receives new order
7. Windows 7 group contacts Customer with the status of the Upgrade Kits and possible scheduling times for the upgrade
8. Customer receives the USB kit or equipment
9. Windows 7 Upgrade is scheduled and started on the assigned date.

New Enhancements and Features

• Enhanced the Mobile Inventory Manager software to optionally print the Stock Number on labels. Also modified the label formatting to fit more data with an improved appearance.
• Triple E Technologies has overhauled the installation/upgrade process for optimal speed and minimal downtime. The development team combined with feedback from various installers/support teamed up to improve the process for all parties involved.
• Triple E Technologies has completed the second round of report validation, accuracy and usability enhancements to the suite of reports in DataManager.
• Register receipt re-printing enhancements. Cashiers can now print receipts from weeks past and search receipts by Ref #, $ Amount or Date.

• You can expect to see these changes as well as the release notes in early June as the team is working hard to wrap up testing.

Information and Troubleshooting Tips

• What do I do if I lock myself out of my computer?
  • You need to log into the computer as an administrator and unlock the sitecontroller user.  Your Home Office should have the password information.