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Tips in our Area of Expertise
Sync is an application that runs on multiple sites to push the information of all the locations to one location.
How to check the last sync date on your sites:
1. Open DataManager on the Sync Server and go to the Reports List (Reporting > Reports List).
2. Select "Synchronization Status Report". If you do not see this report listed, please call the Help Desk and we will enable it for you.
If any of your sites have not synced recently (within the last 30 minutes):
1. Go to the computer in question (you can remote in to the site).
2. Look for an open window that says “Set Connection” (check minimized windows as well).
3. Close the window. This will cause it to attempt to reconnect.
4. You will see the window open back up. Give it a minute to try to connect. If it connects, the window will disappear and the Sync Icon (little yellow/orange icon) will display in the System Tray (bottom right corner of your screen).
5. If the window does not disappear, it will probably say something like “Last attempt to connect failed.”
6. Click “Connect.” It will ask you if you want to clear the user settings. Click “No.”
7. If it does not allow you to connect, please call the Help Desk for further assistance.3
If there is no “Set Connection” window open, look for and the Sync Icon (little yellow/orange icon) in the System Tray (bottom right corner of your screen).
1. Right-click the icon (if you have the right icon, you will see a menu that says “Manual Sync” at the top.
2. Click “Exit” c. Go to Start -> Programs -> OneTouch -> OneTouch Synch Client
3. If it does not allow you to connect, please call the Help Desk for further assistance.
4. After following the above steps, please wait 30 minutes and then check the Synchronization Status Report on the server again. If the times of the last sync are older than 30 minutes, please call the Help Desk for further assistance.
New Enhancements and Features
Upcoming Features in next release:
• Combos and Mix/Match specials can be restricted to any day(s) of the week and time ranges for each day. This could be used to create a ‘Happy Hour’ or ‘Weekends Only’ special.
• The data and columns appearing in the Customers and Inventory lookup popup screens on the Register POS is now configurable.
• Printing of Odometer, VehicleID and DriverID prompt data on CRIND receipts can now be suppressed for most card type categories.
New Products and Services
24/7 Support
Change for your After-Hours Support:
We are offering an affordable option for every customer with regards to their after-hours support. The desire is to offer a "cost per call" structure that is affordable and can be used for any of your sites, for any reason. We are able to assist you 24 hours a day with any problem you are having. We are just a phone call away for live support. This ensures that you only pay for the service that you use. It doesn't cost anything until you use it.
Will this affect existing contracts? No. Current support agreements are still valid until their expiration date.
The new cost will be $87.50 per call for the 1st hour of support. After the 1st hour, you will be charged $150 per hour. If your site is down and you need it operational at midnight, if you would like to schedule you upgrades "after normal hours", it is your decision and we will support your business. To sign up for this after hours service, you must sign an agreement agreeing to these fees and have an active Credit Card on file for the billing services.
Please contact our Accounting Department for the necessary forms and billing information to setup your account. You will then be issued the 24/7 after hours support number.
We are now offering a BOI for Red River and Agris.
We now interface with loyalty programs including Midax, Pigly Wigly, and Loyalty Lanes.
Information and Troubleshooting Tips
EMV
You may have heard that the first of the EMV deadlines has been reached, but may not know what that means to you. EMV is the global standard for new non-magnetic strip based smart credit cards. The first deadline for implementing EMV is April 2013 and requires that credit card processors (such as NBS and Paymentech) be able to process EMV cards. This is only the first phase in the EMV implementation process. It now falls to software developers such as Triple E to modify our systems to incorporate this new EMV support as the providers begin issuing us their revised message formats. The first EMV deadline for our users will come in October 2015. Your POS system will need to be able to process EMV cards in order to prevent liability shift. The second relevant deadline will be October 2017. Your fuel dispensers will need to be able to process EMV cards in order to prevent liability shift. We will provide additional information as more details emerge now that the major processors are required to provide us support for the EMV shift.
Troubleshooting Tips for the Pedestal:
1. Unplug a problem device from the pedestal computer and plug it back in.
2. Unplug a problem device from the pedestal power strip and plug it back in.
3. Unplug all devices from the pedestal computer and plug them back in.
4. Unplug all devices from the pedestal power strip and plug them back in.
5. If the printer is not functioning, turn off the printer and turn it back on. Ensure there is paper loaded in the printer, in the correct position.
6. Restart the Pedestal computer inside the metal Pedestal housing.
7. Connect to the Pedestal with VNC Viewer from the site controller to see if there are any errors on the application.
8. Connect to the Pedestal with VNC Viewer and close the Pedestal application (either double-click the OneTouch logo at the top left or hold CTRL+ALT+DEL go into the Task manager, and close the Pedestal.exe application).
9. Contact Triple E with any questions or problems.
