Tips in our Area of Expertise
Delete an entire word Instead of deleting a single letter. Press CTRL + BKSP to delete the entire word behind the cursor. This makes deleting a word quicker.
Paste plain text. When you copy text from any source, text formatting usually comes with it. To paste plain text only, press CTRL + Shift + V instead of CTRL + V.
Cycle through open windows. Press ALT+TAB to cycle through open windows. This makes switching back and forth between running processes quick and painless. You can also press Windows + Tab to simplify cycling through open windows.
Fix those little mistakes. Did you know you can quickly undo almost any action, except for typing? CTRL + Z is the ultimate hot key. If you accidentally delete or move a file, you can hit CTRL + Z to bring it right back to where it was. In Chrome and Firefox you can also undo closing a tab using CTRL + SHIFT + T.
Cleaning your computer and computer components. Peripherals helps keeps your computer in good working condition and helps reduce the spread germs.
New Enhancements and Features
We have completed the Car Wash interface. The signs we now support are Ryko, Kesseltronics Standard, Unitec and PDQ. You can now prompt the customer to purchase a car wash at the dispenser or Pedestal, display car wash prices in the prompt and set gallon limits for a discounted car wash. Customers can also buy a car wash at the register with a code print at the bottom of the receipt, etc.
Proprietary gift cards can be recharged and activated at the Register POS.
Enhanced proprietary gift card recharge/activation capabilities for CP720 locations.
Customization of register color themes, available soon. Self-author your own POS color schemes.
Contact Customer Support if you have any questions, helpdesk@e3tek.com
New Products and Services
We’re expanding our website to include more information to help you troubleshoot and resolve issues at your site. Check out our website at http://www.e3tek.com and look for the new “Help / Support” tab. We’ve started a “Frequently Asked Questions” page and have begun revising and posting more application and equipment manuals to give you the information you need. If you have any requests for more information or ideas for improving the site, just let us know.
Why not utilize just one card reader for all of your dispensers?
- The pedestal installs near the dispensers. Customers swipe their cards and select the dispenser from which to fuel. The pedestal can be used at both attended and unattended locations.
- One pedestal card reader controls multiple pumps.
- Create unattended sites
- Utilize a pedestal by itself or with a Point of Sale.
- Weatherproof secure casting
- Powered by a small form factor Dell PC
- Weather-sealed display
- Weather-sealed keypad
- Durable weather-resistant card reader
- Durable receipt printer
- ADA compliant
Information and Troubleshooting Tips
Things to check before calling Triple E:
Is the site logged in?
- If the computer has just been restarted via a power failure or a manual restart, chances are you will need to log in before the applications start up. Use CTRL+ALT+DEL and input the password to log into the computer. The applications will take up to 2 minutes to start.
Are the applications started?
A cp720 will need the following applications to run:
- ccEngine (aka SmartCharge Engine, or Credit Card Engine)
- cpController
- OneTouchSync (if installed)
An ESITE controller will need the following applications to run:
- ccEngine (aka SmartCharge Engine, or Credit Card Engine)
- tPortController
- OneTouchSync (if installed)
Has a restart been attempted on the computer?
- If the fueling is not functioning or cards are not being authorized, try a restart on the computer first. 99% of issues are solved by a restart.