January Newsletter 2015

January 2015 Newsletter

Training Courses

Troubleshooting Tips – February 19th, 2015 – 8:30 am PST
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable you should contact our customer support team.  

ComboPricing – February 26th, 2015 – 8:30 am PST
Do you have a C-store? Want to know how to set up pricing combos? Join our WebEx session to train you to utilize our Combo Pricing, you will learn how to set up discounts that come off automatically at the register. They can also be set up to begin and end at certain times and days of the week. You can include several different SKU’s and there are  many other helpful features. 

Please contact us by  phone (888)407-6077 or email helpdesk@e3tek.com to sign up for any of our upcoming training's.

Company Christmas Party

We had our Company Christmas Party last month at the beautiful Couer D'Alene Resort. It was a wonderful time of food, drinks and friendship with an awards ceremony at the end. Please view the colorful montage of all the  people that make up the Triple E Technologies team.
 

 

News

Senator Urges Action by Banking Regulators

U.S. Sen. Mark R. Warner (D-VA), a member of the Senate Banking Committee who chaired the first congressional hearing after the 2013 data breach at Target and other retailer, sent a letter to federal banking regulators yesterday questioning the lack of follow-up to better protect consumers. In his letter, Warner urged federal regulators to push harder to require banks and card-issuers to adopt better anti-fraud security features more widely for American consumers. 

To read the article in detail, please click here

Featured Customer:
  

Holtzman Oil Corporation

Holtzman Oil Corporation was established in 1972 when they acquired three Gulf Distributorships.  The brand was later changed to Chevron in 1986 when Chevron purchased the Gulf Oil Corporation.
We now distribute Shell, Exxon, Mobil, Liberty, and Pure products.  Holtzman Oil Corporation is also a Chevron Signature Class Lubricants Distributor.

How did they hear of Triple E  Technologies?
Holtzman Oil heard about Triple E Technologies while searching for a replacement vendor for their old proprietary system.  The Eloe family was contacted and here we are today.
 
What did they use before Triple E? 
The system we used prior to Triple E was the Mannatec proprietary system.

How is the system working for them?
The Triple E System has worked well for all our locations.

Would you recommend the products that you use?  
Holtzman Oil Corporation would recommend the Triple E solution to other buyers that need a proprietary system.

Carl Grimm (IT/Office Manager), Jim Morrison (Retail Manager) 

(Software) Featured Product – E3 Email Assistant
Triple E Technologies, LLC is proud to announce another addition to our suite of applications, the E3 Email Assistant. The Assistant allows users to send reports via E-mail to customers in a batch or individual mode. The reports include invoices, statements, customer activity reports and others. 
To learn more about this exciting new product click here
 

(Software) Featured Product – E3 Health Monitor 

Triple E Technologies, LLC is proud to announce the addition of the E3 Health Monitor to our suite of applications. Whether you have a single store or a hundred locations the health dashboard and alert capabilities will help streamline your business by allowing for an up to the minute health status of your stores from the convenience of your office, home or vacation destination.
To learn more about this exciting new product click here
 

New Software Release Available – Pan Purge feature enabled – Please click here to read more.

 

Employee Profile: Russell Morgan

Position: National Sales Manager
Russ is the National Sales Manager at Triple E Technologies, he supervises a team of 5 Regional Sales Representatives. A graduate of the University of Idaho with a Marketing degree he has been in sales for 35 years and has brought his expertise to the Triple E family for the past two years. Russ lives with his wife Patty In Coeur d Alene, Idaho enjoying the beautiful scenery while bicycling on the many trails during the summer and skiing during the winter, he is also an antique-classic car collector and wooden boat enthusiast.

Customer Documents for Windows 7 Conversions – Read full Announcement here, Forms to download click  here 

 

Information and Troubleshooting Tips

How to look up credit card decline messages or status. 

Please see the full details of these steps that can be found in the attached document

If the above scenarios don’t resolve this issue, please contact Triple E Technologies.

 

 

Upcoming Events

Training

General Troubleshooting Tips – 2/19/2015 – 8:30 am PST  
Come join us on for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues without contacting Support. 

ComboPricing –  2/26/2015 – 8:30 am PST 
Do you have a C-store? Want to know how to set up pricing combos? Join us for a ComboPricing WebEx, you will learn how to set up discounts that come off automatically at the register. They can be set to begin and end at certain times and days of the week, you can include several different SKU’s and there are  many other helpful features. 

Please contact us by  Phone (888)407-6077 or Email helpdesk@e3tek.com to sign up for any of our upcoming trainings.
Would you like to receive more training? You're not alone. Contact the help desk with your training needs and ideas. Please contact us at helpdesk@e3tek.com or (888)407-6077.

Upgrades

We are currently upgrading sites to our newest release. Customer Support will be contacting you to get this scheduled. If you would like your upgrade scheduled earlier, please contact Customer Support. helpdesk@e3tek.com or (888)407-6077

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