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TRIPLE E TRIBUNE
December 2017 Newsletter
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Solving Retailers’ Challenges with Technology
“Many challenges come with working in the convenience store industry, among them a lack of time, a shortage of space, and ensuring the store has the correct inventory.” Read More Here
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Merry Christmas!
Our office will be closed on Monday, December 25th. We will resume normal business hours on Tuesday, December 26th.
Holidays at Triple E
The Triple E team has been celebrating the holidays together with plenty of festivities, including our annual company Christmas Party, an ugly sweater contest, and a gift/cookie exchange.
Town Hall Demonstration
Representatives from the Triple E Sales team recently held a Town Hall presentation for multiple companies from the Pittsburgh, PA surrounding area. They demonstrated the OneTouch Suite of products and talked about Triple E’s latest and greatest features, primarily focusing on the new enhanced Sentinel Island Card Reader.
The new Sentinel has the capability to display live prices for fuel products. This enables site owners to forgo costly price signs in favor of a more affordable and easy-to-use option. Users also have the ability to add customized text prompting, such as questions and answers or featured discounts, to the Sentinel display.
The presentation was very well received, and Triple E thanks all of the attendees for their participation.
AutoUpdater: Upgrade Your Sites on Your Schedule
Did you know that if your sites are running version 4.5211 or higher, you have the capability to upgrade your systems without Triple E assistance? AutoUpdater is an easy to use application that allows you to have the latest Triple E software automatically downloaded to your system. The upgrade process typically only takes 5-15 minutes and varies slightly depending on your site environment.
To learn how to use AutoUpdater, please refer to this user guide or contact our Customer Support Department.
Other Important Information
Windows XP No Longer Supported
We are requiring that all customers upgrade their Triple E systems from Windows XP to Windows 7. Microsoft support for XP ended as of April 2014. Triple E has continued to support Windows XP past this date in an effort to provide ongoing support to our customers, but we have recently shifted our resources towards supporting Windows 7 to provide safer, more reliable products. If you still have systems running XP, contact our Sales Department at (888) 407-6077 to discuss your next steps.
Requirements for CHS Customers
All CHS customers are required to have a PaySafe device and must be running OneTouch Suite Version 5.113. If you need assistance upgrading your systems to 5.113, contact our Customer Support Department. For questions regarding your PaySafe device, refer to this document and contact your managed firewall provider.
Remote Access and PCI Compliance
PCI mandates that you keep remote connections closed when they are not needed. We incorporate this into our internal procedures by requiring our technicians to request permission every time they need to access your site remotely for troubleshooting purposes. You should follow the procedures in your company information security policy to close your connection after technicians access your site. For more information, refer to the PA-DSS Implementation Guide.
Upgrading Your Pumps or POS? Please contact Technical Support.
To ensure everything will still function properly after your upgrade, please contact us to create a plan and make adjustments as necessary at (888) 407-6077 or helpdesk@e3tek.com.
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Free Training
Live Training Every Wednesday at 1:00PM (PST)
We now offer group training sessions every week. Click here to contact us and receive an invite.
The following is our January training schedule. If you have a training portal account, you can click on the links to view the associated videos for each topic.
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Online Training
The online training at training.e3tek.com includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.
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Upcoming Trade Shows
We have finished our 2017 trade show season. See you next year!
WPMA
February 20-22, 2018
The Mirage Hotel
Las Vegas, NV
Booth #1213
Need new systems?
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New Equipment Available
Custom Prompts on the Sentinel
We have developed a new feature that allows you to create custom display prompts on the Sentinel, such as user agreements or special promotional discounts. Customers’ responses to these prompts are linked to their accounts and stored in DataManager, providing you with an efficient tracking method. Stay tuned for more updates and information about how you can receive this exciting new feature!
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