December Newsletter 2016


TRIPLE E TRIBUNE


December 2016 Newsletter

Gas Stations Shouldn’t Relax EMV Upgrade Plans:

Last week, American Express, MasterCard and Visa announced an extension for gasoline stations to upgrade to EMV standards, pushing back the October 2017 deadline to October 2020. But retailers shouldn’t interpret that to mean they can ignore the migration process, CSO reports.

Read more here: http://www.centredaily.com/news/business/article112136262.html#storylink=cpy

Triple E News


EMV: Triple E is rolling out live sites utilizing EMV!

Triple E Technologies, LLC (Triple E) has received EMV certification from Visa, MasterCard, Discover, and American Express, and now has successfully run multiple live EMV chip-card transactions (see above: Four Star Supply Inc. running EMV chip-card transaction).

Triple E is the first company to become EMV certified with NBS, a provider of payment processing solutions for convenience stores, travel centers, and unattended cardlock sites. Triple E developers worked closely with NBS and performed hundreds of tests to ensure the software passed all EMV’s requirements.

In This Issue


Free Training
Live Training Every Wednesday 1:00 (PST)
We now offer group training sessions every week. Click here to contact us and receive an invite. In January, we will cover General Troubleshooting, Reports, and Accounts Receivable.

Online Training at training.e3tek.com

The online training includes written instructions and short how-to videos that you can access at any time from anywhere! For a user name and password to access these videos, contact us here.
Need Help? Click Here to Contact our Training Team for Custom Training*

*Please keep in mind, our training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable, contact our customer support team.

Triple E News Continued

Important Software Information: DO NOT Upgrade to Windows 10.
Triple E software is currently not supported on Windows 10. We ask that you please do not upgrade. We are currently testing the Windows 10 operating system with our software. If you have any more questions, please email windows7upgrade@e3tek.com.

Upgrading Your Pumps or POS? Please contact Technical Support.
To verify everything will still function properly after your upgrade, please contact us to create a plan and make adjustments as necessary (888) 407-6077 or helpdesk@e3tek.com.

Upcoming Trade Shows

WPMA 2017
February 21-23

PACE 2017
February 24-25

SE Petro 2017
March 8-9

National RES 2017
March 13-17

We are excited to announce that Triple E Technologies, LLC has released three new software applications that are designed to allow convenience store managers to manage their sites and customers from their mobile devices. Click here to read more about these exciting new products!

Need new systems?
Are you interested in a demonstration of our products?

Featured Customer

Contact Information: http://www.fourstarsupplyinc.com/

How are the products and services working for you?

We love how easy the technology is to work with. We feel like the system is always current, and the staff at Triple E is trained well and is always willing to resolve issues quickly.

Read more about Four Star here.

Jeremy Riggs is a Tier 1 tech support technician and has worked at Triple E for about 8 months. Before he worked here, he did a tech program at New Horizons Computer Learning Center. While on active duty in the US Army, he was the communications sergeant for one of his units.

Read more about Jeremy here.

Click Here to be the Featured Customer


Troubleshooting Tip

Attention Store Managers

Health Monitor
Health Monitor allows you to see the status of your site in real time and will send you email alerts if the site is not functioning appropriately.
Mycardupdate.com
Manage your customer cards through the internet on a computer, smart phone or tablet.
  • Set up administrators and allow access to card management for your employees with specific permissions.
  • Allow your customers to activate or deactivate their own cards and run reports.
  • Accessible anywhere with an internet connection.

Click here for more information.

Click Here to Contact our Sales Department to see a Demonstration

For Tech. Support Frequently Asked Questions, visit our website here.