December Newsletter 2014


December 2014 Newsletter

Training Courses

Troubleshooting Tips – January 8, 2014 – 8:30 am PST
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues, if at any time you do not feel comfortable you should contact our customer support team.  

Triple E A/R package Training – January 22, 2014 – 8:30 am PST
Come join us for a training on Triple E Accounts Receivable Software WebEx session. This session will cover basic training on using the A/R package, a how-to on correcting errors and an open forum; where customers suggest enhancements that they believe would make the product better. This session is intended for current customers with the Triple E  A/R package, however anyone is welcome to attend.

Please contact us by  Phone (888)407-6077 or Email helpdesk@e3tek.com to sign up for any of our upcoming training's.
 

Triple E Technologies Milestone: 5 Year Anniversary

We have been fortunate this year to celebrate the 5 Year Anniversaries for some of our top staff. To commemorate this auspicious event they were given custom items with our signature logo and the tagline "5 Years of Service". 

We thank them for their outstanding service and dedication toward providing exceptional service and products to our customers.
(From left to right, Russell Flamm, Joshua Suazo and Chris Flamm)

 

News

PCI COMPLIANCE DEADLINE NEARS

As the broader payments industry prepares for EMV migration into the United States, petroleum retailers face unique challenges with pay-at-the-pump systems and forecourt architectures not found in other industry verticals.

Come January 1, any business that takes credit cards must adhere to the policies and procedures set forth in the third version of the Payment Card Industry Data Security Standard. Even small companies that rely on third-party payment processors to store and handle their customers' credit card data are not exempt.

To read the article in detail, please click here

Featured Customer:
  

Tillamook Farmers Coop

Tillamook Farmers Coop was established in 1935. We offer an array of products including fencing, gates, plumbing, electrical, animal feed, pet care, lawn and garden, shoes, boots, rain gear, work clothing Cenex fuel and so much more. 

How did they hear of Triple E  Technologies
Tillamook Farmers Coop heard about Triple E through our CHS representative, then again during some management courses that our general manager had taken. 
What did they use before Triple E? 
The system we were using prior to the purchase of Triple E system was the GasBoy system. 
How is the system working for them?
The Triple E system is working very well for our store. 
Would you recommend the products that you use?  
I would recommend the Triple E system to other buyers.

-Kristi Bertrand (General Manager)

(Software) Featured Product – E3 Email Assistant
Triple E Technologies, LLC is proud to announce another addition to our suite of applications, the E3 Email Assistant. The Assistant allows users to send reports via E-mail to customers in a batch or individual mode. The reports include invoices, statements, customer activity reports and others. 
To learn more about this exciting new product click here
 

(Software) Featured Product – E3 Health Monitor 

Triple E Technologies, LLC is proud to announce the addition of the E3 Health Monitor to our suite of applications. Whether you have a single store or a hundred locations the health dashboard and alert capabilities will help streamline your business by allowing for an up to the minute health status of your stores from the convenience of your office, home or vacation destination.
To learn more about this exciting new product click here
 

New Software Release Available – Pan Purge feature enabled – Please click here to read more.

 

Employee Profile: Chris Flamm

Position: Senior Software Engineer

Christopher has been a part of the Triple E family for 5 ½ years and has been developing and maintaining the Triple E Suite of software for more than 4 years. He was originally hired on as a Tier III Support Engineer, but because of his skills and expertise he was rapidly transitioned to the Development Department where he produces quality software using the latest technologies as a Senior Software Engineer.
 
Christopher’s alma mater is our very own University of Idaho where he obtained a Bachelor’s of Science degree in Computer Science. Outside of work, Chris enjoys sport shooting, fishkeeping, downhill skiing, spending time with his girlfriend, and being entertained by his two fluffy cats and two Siberian Huskies. He lives on the prairie in Hayden, ID just north of Coeur d’Alene.

Customer Documents for Windows 7 Conversions – Read full Announcement here, Forms to download click  here

NOTE: Please allow approximately 4 weeks from when the forms are processed to the scheduled upgrade.

 

Information and Troubleshooting Tips

How to look up credit card decline messages or status. 

Please see the full details of these steps that can be found in the attached document

If the above scenarios don’t resolve this issue, please contact Triple E Technologies.

 

 

Upcoming Events

Training

General Troubleshooting Tips – 1/08/2014 – 8:30 am PST  
Come join us on for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues without contacting Support. 

Triple E A/R package Training –  1/22/2014 – 8:30 am PST 
Come join us for a training on Triple E Accounts Receivable Software WebEx session. This session will cover basic training on using the A/R package, a how-to on correcting errors and an open forum; where customers suggest enhancements that they believe would make the product better. This session is intended for current customers with the Triple E  A/R package, however anyone is welcome to attend.

Please contact us by  Phone (888)407-6077 or Email helpdesk@e3tek.com to sign up for any of our upcoming trainings.
Would you like to receive more training? You're not alone. Contact the helpdesk with your training needs and ideas. Please contact us at helpdesk@e3tek.com or (888)407-6077

Upgrades

We are currently upgrading sites to our newest release. Customer Support will be contacting you to get this scheduled. If you would like your upgrade scheduled earlier, please contact Customer Support. helpdesk@e3tek.com or (888)407-6077