Tips in our Area of Expertise
Transition to Windows 7 Operating System
According to the published Microsoft Support Lifecycle for the Windows XP Operating System, end of support is scheduled to occur on April 8, 2014. Continued use of Windows XP beyond the end of support exposes users to security and compliance risks, as well as dramatically decreased support from independent software vendors and hardware manufacturers. Of particular concern is the Payment Card Industry (PCI) Data Security Standard (DSS) Version 2.0, which requires “all system components and software [to be] protected from known vulnerabilities by having the latest vendor-supplied security patches installed.”
In order to ensure that your systems comply with PCI DSS 2.0, and adequately protect your customers from security vulnerabilities, Triple E Technologies has developed a new version of our software that is compatible with the Windows 7 Operating System. This version was designed to accommodate both new customers with Windows 7 pre-installed and existing customers who upgrade from Windows XP to Windows 7.
Two options are available to effect transition from Windows XP to Windows 7. The first option is to replace existing systems with new systems having Windows 7 and our latest software version pre-installed. The second is to install Windows 7 on an existing system, along with the latest version of our software. The latter option is available only to customers with hardware meeting minimum system requirements for both Windows 7 and our latest software version.
In order to accurately assess eligibility for the second option, we are in reaching out to our customers to obtain information regarding existing equipment in the field. Watch the email for a notification about this project; includes the forms necessary for an accurate site assessment. We look forward to working with you to determine the best option for you! If you have any question, please email: Win7upgrade@e3tek.com
New Enhancements and Features
Triple E is proud to announce the release of the GuardianService to help monitor the Navigator fueling environments. GuardianService ensures that critical fueling and processing services are running properly and restarted when they fail. This service is part of our continued effort to make for more reliable and robust products.
In addition, a number of software stability and performance enhancements are in the works to improve the overall customer and cashier experience when using the Triple E software suite.
New Products and Services
Triple E with response to customer demand has developed a Sentinel island card reader pedestal riser. This product has been created for customers who wish to mount the Sentinel directly on ground level, raising the pedestal to the standard ADA compliant 
height. Customers who wish to raise the pedestal to a higher stance can install up to two risers for the more traditional height that is not ADA compliant, but is preferred at many diesel truck stops. Please contact your Triple E sales associate today for a quote on the new pedestal riser. sales@e3tek.com
We’re expanding our website to include more information to help you troubleshoot and resolve application and equipment issues at your site. Check out our website at http://www.e3tek.com and look for the new “Help / Support” tab. We’ve also started a “Frequently Asked Questions” page, and have begun posting more user and operations manuals to give you the information you need. If you have any requests for more information or ideas for improving the site, just let us know.
Information and Troubleshooting Tips
Things to check before calling Triple E:
Is your site logged in?
- If the computer has just been restarted as result of a power failure or a manual restart, you will typically need to log in for the applications to start up. To do this, type CTRL+ALT+DEL and input your password to log into the computer. The applications will take up to 2 minutes to start.
Are the applications started?
A Pioneer Card Processor need the following applications to run:
- ccEngine (aka SmartCharge Engine, or Credit Card Engine)
- cpController
- OneTouchSync (if installed)
A Navigator Site Controller needs the following applications to run:
- ccEngine (aka SmartCharge Engine, or Credit Card Engine)
- tPortController
- OneTouchSync (if installed)
Has a restart been attempted on the computer?
- If the fueling is not functioning or cards are not being authorized, try a restart on the computer first.
- 99% of function issues are solved by a restart.
