June Newsletter 2015


June 2015 Newsletter

Training Courses

Troubleshooting Tips – July 2nd, 2015 – 8:30 am PST
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips that can reduce the need for afterhours support and give you the ability to fix many issues without having to contact support. Please keep in mind, that this training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable, you should contact our customer support team.  

DataManager Customer Reporting – July 16th, 2015 – 8:30 am PST
Come join us for a Triple E Reports training session. This training will outline report options and better ways to use the parameter options to view reports the way your business needs. This session is perfect for new customers as well as for veteran customers, who may want to learn about other report options are available.

Please contact us by  phone (888)407-6077 or email helpdesk@e3tek.com to sign up for any of our upcoming training's.

 

News

8 FAQs About New EMV Credit Cards

The nationwide shift to EMV has begun.

EMV – which stands for Europay, MasterCard and Visa – is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.

In the wake of numerous large-scale data breaches and increasing rates of counterfeit card fraud, U.S. card issuers are migrating to this new technology to protect consumers and reduce the costs of fraud.

"These new and improved cards are being deployed to improve payment security, making it more difficult for fraudsters to successfully counterfeit cards," says Julie Conroy, research director for retail banking at Aite Group, a financial industry research company. "It's an important step forward."

To read the article in detail, please click here


 

Windows 10: Free Upgrade Prompt

You may notice a prompt in your task tray on Windows 7 machines, (see below). This is a legitimate prompt,  but since the Triple E software is currently not supported on Windows 10,  please do not upgrade. If you have any more questions please email windows7upgrade@e3tek.com.

Featured Customer:
  

Frenchman Valley Coop
 
A little bit about the company
"Frenchman Valley Farmers Cooperative, Inc. has a long history of serving area agricultural producers, providing crop and livestock inputs and services, grain marketing and storage, finance services, petroleum and transportation. The cooperative serves a large area in southwest Nebraska, northwest Kansas, northeast Colorado and eastern Wyoming."

How did you hear of Triple E?
"I first heard of Triple E quite a while before initial contact was made, Cliff Church our CFO was at an AgTrax meeting which Dan Eloe presented at.  I then inquired about Triple E and what sold me was the personal interest in our Company that was shown by Dan Eloe and Jay Weedon."

What did you use before Triple E?
Prior to Triple E,we were using the Gasboy solution.

How are the products and services working for you?
"The products are very good, although we continue to work with Triple E to form an even more useful tool for our business through updates."

Leann Weiss
Customer Service Director
Frenchman Valley Coop

Click here to read the entire article 

(Hardware) Featured Product – Ingenico iSC Touch 250 Pinpad (EMV Ready) 

The EMV liability shift this October 2015 is drawing closer and will forever change the payment landscape. Merchants and retailers across the U.S. are preparing for the shift, but many still have questions around EMV, and how it impacts the POS.
Interact with your customers in ways that were never before possible with our sleek new Ingenico iSC Touch 250 – the fast, secure PCI PTS V4.0 approved payment solution that energizes your brand and loyalty-building programs.

New Software Release Available – Pan Purge feature enabled – Please click here to read more.

 

Employee Profile: Denny Carroll

Position: South Central Regional Sales
 
Denny is our Regional Sales Rep for the South Central States.  He has been in sales and customer service for over 35 years, predominantly in the wholesale building material industry.  He has been with Triple E for over 2 ½ years.  He really enjoys the diverse people he meets in the territory he covers.
 
Denny moved from California to the Pacific Northwest five years ago, and feels that If you enjoy the outdoors you couldn’t find a better place to live.
 
Denny enjoys spending time with his daughter and son’s families, especially his two granddaughters.   He also, of course, enjoys the great outdoors of the Pacific Northwest.

Customer Instructions for Windows 7 Conversions – Read full Announcement here, Forms to download click  here 

 

Information and Troubleshooting Tips

How to troubleshoot Credit Cards and/or Private Cards that aren't working.
 
If your credit cards and/or private cards aren’t working but your proprietary cards are, there are a few steps to try before contacting Triple E:
 

Before performing the below steps make sure nobody is fueling.
  1. Restart your Abierto Network router
    • Unplug the power from the box
    • Wait for 15 seconds
    • Plug the power back into the box
    • Wait for about two minutes
  2. Try another credit card
  3. Restart your Triple E Services
    • Right-Click on the Triple E logo in the lower right-hand corner of the task bar 
    • Click on “Restart Triple E Software”
    • Click “Yes”
  4. Restart your computer
    • Click on the Start Button in the lower left-hand corner of the task bar
    • Click on the right arrow next to Shut Down 
    • Click on Restart

If the above does not work, call Triple E Technologies for further assistance

Upcoming Events

Trade Shows

Northwest Indian Gaming Expo
June 23 – June 24
Booth #310
Website
California Fuel Cell partnership 
June 25
Website

Pacific Oil Conference 
September 8 – September 10
Booth #517
Website

Nacs Show
October 11 – October 14
Booth #5303
Website
 

Town Hall Meetings

These meetings are for invited guests to get an opportunity to have a hands on demonstration of our products. If you are interested in our team coming to your region to demonstrate our products please contact Sales at sales@e3tek.com.

Training

General Troubleshooting Tips – 7/2/2015 8:30 am PST  
Come join us on for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues without contacting Support. 

DataManager Customer Reporting  –  7/16/2015 8:30 am PST 
Please join us for a training session where we will be covering Triple E Reports. This training will outline report options that are available as well as ways to better utilize the parameter options for viewing reports the way your business needs. This session is perfect for new customers as well as for veteran customers, that may want to learn what other report options are available.
 
Would you like to receive more training? You're not alone. Contact the Help Desk with your training needs and ideas. 

Please contact us by  Phone (888)407-6077 or Email helpdesk@e3tek.com to sign up for any of your training needs.