Newsletters

That authoritative sstpp sound that comes from swiping a credit card through a reader is going away, to be replaced with the snick-snick of a card dip. It’s the aural confirmation that after decades, the United States is entering the 21st century and finally embracing chip and PIN cards.

Troubleshooting Tips – April 2nd, 2015
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable you should contact our customer support team.
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Branded gasoline is sold by companies that invests large amounts of money into a fuel quality image and its marketing for broad recognition. Most branded fuels have an additive of some type. Some of the most recognized brands in the United States are:

Troubleshooting Tips – March 5th, 2015
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable you should contact our customer support team.
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Senator Urges Action by Banking Regulators

U.S. Sen. Mark R. Warner (D-VA), a member of the Senate Banking Committee who chaired the first congressional hearing after the 2013 data breach at Target and other retailer, sent a letter to federal banking regulators yesterday questioning the lack of follow-up to better protect consumers. In his letter, Warner urged federal regulators to push harder to require banks and card-issuers to adopt better anti-fraud security features more widely for American consumers.

Troubleshooting Tips – February 19, 2015
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable you should contact our customer support team.
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Triple E Technologies Milestone: 5 Year Anniversary

We have been fortunate this year to celebrate the 5 Year Anniversaries for some of our top staff. To commemorate this auspicious event they were given custom items with our signature logo and the tagline “5 Years of Service”.

We thank them for their outstanding service and dedication toward providing exceptional service and products to our customers.

Troubleshooting Tips – January 8, 2014
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues, if at any time you do not feel comfortable you should contact our customer support team.
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EMV in the USA: What Petroleum Retailers Need to Know
November 20, 2014
As the broader payments industry prepares for EMV migration into the United States, petroleum retailers face unique challenges with pay-at-the-pump systems and forecourt architectures not found in other industry verticals.
The time is approaching for retailers to take action, and fueling sites have double duty in order to meet the EMV liability shift deadlines,

Troubleshooting Tips – December 4, 2014
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues, if at any time you do not feel comfortable you should contact our customer support team.
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Minnesota & Missouri C-stores Embrace Play at the Pump
October 2, 2014
SPRINGFIELD, Mo. — Lottery ticket sales at the pump have been impressive in both Missouri and Minnesota, where convenience store retailers have embraced Play At The Pump.

Play At The Pump is Gilbarco Veeder-Root and partner Linq3’s technology solution that enables consumers to buy lottery tickets directly from the gas pump. It is a simple software upgrade to Gilbarco’s Passport point-of-sale (POS), the company said.

Training Courses

Troubleshooting Tips – November 5, 2014
Come join us on November 5 , 2014 for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues, if at any time you do not feel comfortable you should contact our customer support team.
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Oil Speculation
August 27, 2014
Oil Prices have been remarkably less volatile than in the recent past, and trending lower. This is despite the tensions in the Mideast and in Ukraine. While the primary driver has been the dramatic rise in U.S. production coupled with significant demand destruction, not be overlooked has been the decrease in speculation due in part to the withdrawal of major banks from physical trading. In 2008 aggregate bank revenue from commodity trading was $14 billion. For the last 12 months it has been $3 billion.

Troubleshooting Tips – October 16, 2014
Come join us on October 16, 2014 for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for after hours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues, if at any time you do not feel comfortable you should contact our customer support team.
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Maximizing Convenience Store Profit
August 12, 2014
LOS ANGELES – Convenience store owners have to compete and succeed within a challenging business model, providing a diverse range of products in a smaller store space, while also providing low prices for customers. Maintaining profits can be difficult, but there are practices store owners have learned to embrace that help keep their budgets out of the red.
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Training Course – Setting up Customer Pricing

Join us on August 14, 2014 at 8:30 am PST for an exciting WebEx demo on Setting up Customer Pricing. We will discuss setting up your customers with discount pricing as well as answering questions, this session is a great refresher for veteran customers as well as a learning experience for our customers who are new to the Triple E products. Call (888)407-6077 or Email helpdesk@e3tek.com to sign up for Training.

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Training Course – Basic Troubleshooting

Don’t Miss this Class! We are offering a Webex Training on Thursday, June 26th from 8:30am – 9am PST. The topics that will be covered are basic troubleshooting of our applications, restarting applications, and restarting sync, etc. Call (888)407-6077 or Email helpdesk@e3tek.com to sign up for training.

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Training Course – Discounts (Setting up Customer Pricing)

There will be a WebEx training held on Thursday 5/29/2014 at 8:30 am PST. In this training session we will cover how to setup discounts for customers and utilizing the advance pricing option. This session will be beneficial to new customers getting to know our software as well as our veteran customers, that have questions or would like to better utilize their software. Call (888)407-6077 or Email helpdesk@e3tek.com to sign up for training.

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Training Course – Reports

There will be a WebEx training held on Thursday 5/1/2014 at 8:00 am PST. In this training session we will cover the different reports and how to utilize their parameters. This session will be beneficial to new customers getting to know our software as well as our veteran customers, that have questions or would like to better utilize their software. Call (208)777-9300 or Email helpdesk@e3tek.com to sign up for training.

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Swipe Fees

NACS retail members cite credit and debit card fees as their second largest operating expense after labor. Since 2001, interchange fees have tripled and last year cost Main Street businesses and American consumers roughly $48 billion. Interchange fees are far higher than the actual processing costs and risks involved, yet these transactions fees continue to rise. ……Click to read full newsletter

Gas Buying Influenced by Loyalty Cards

While such incentives are a growing inducement, more drivers still pick a retailer on cost alone.
While price is still supreme, the number of motorists choosing a convenience store based on a loyalty card is growing, Consumer Affairs reports, citing new findings from the 2014 NACS Consumer Fuels Report that examines consumer behavior at the pump.
Today, 66% of consumers point to price as the top reason for picking a certain retail fueling location, but 18% make that choice because of a loyalty card, according to the NACS survey. Loyalty cards typically give regulars specific perks, such as discount per gallon of fuel……Click to read full newsletter

Swipe Fees
NACS retail members cite credit and debit card fees as their second largest operating expense after labor. Since 2001, interchange fees have tripled and last year cost Main Street businesses and American consumers roughly $48 billion. Interchange fees are far higher than the actual processing costs and risks involved, yet these transactions fees continue to rise…..Click to read full newsletter

Fuels Liability Reform
Gas stations that dispense more than 10,000 gallons per month will be required to change their pump nozzles by July 1, 2015.
Further, if the retailer allows the consumer to misfuel a non-approved engine with E15, that retailer could be held liable for violating the Clean Air Act (fines up to $37,500) and for any damage to the consumer’s engine. In addition, if the fuel were ever declared a defective product by a court, retailers could be held retroactively liable for selling the fuel….Click to read full newsletter

Triple E had another successful street pick up this month. Visit our Facebook page to see more pictures.

Laurie McCathren has joined Triple E Technologies as a Regional Sales Representative helping us to continue our growth in the United States market. Please join us in welcoming Laurie to our team if you call in and she answers the Sales Department phone.. Click to read full newsletter

We are proud to announce release of a co-marketing case study with our hardware partner and one of our valued customers, a biofuel company. To read more about the exciting solution created by this collaboration, click here.

We are proud to announce roll out of our new product names. After 35 years of fuel industry experience, we wanted our products to reflect our brand and the identity of our founder. Larry established this company on the principles of customer service first, custom development, and helping build products to increase our customers’ bottom line. By creating and continually enhancing products with customer feedback and industry requirements in mind, we accomplish these lofty goals. …Click to read full newsletter

Fuel Efficiency Reaches Record High
Cars and trucks sold last month averaged 24.9 miles per gallon in fuel economy, nearly five miles per gallon higher than in October 2007.
September 12, 2013
DETROIT – A new University of Michigan study reveals the auto industry reached a high for the average miles per gallon of new vehicles, the New York Times reports. For all cars and trucks sold last month, the average fuel economy was 24.9 miles per gallon, nearly five miles per gallon higher than the 20.1 m.p.g. recorded in October 2007, when the university’s Transportation Research Institute began tracking the data. …Click to read full newsletter

Card Fees Are Growing
After a 21.6% increase in convenience store industry card fees in 2010, they jumped 23.3% in 2011 to a record $11 billion and hit $11.2 billion in 2012. Total credit and debit card fees surpassed overall c-store industry profits for the sixth consecutive year. As a percentage of overall sales …Click to read full newsletter

Connecticut Gas Stations to Change Pump Nozzles by 2015
Gas stations that dispense more than 10,000 gallons per month will be required to change their pump nozzles by July 1, 2015.
July 5, 2013
HARTFORD – A Connecticut bill signed into law last month will require nearly every gas station in Connecticut to change their pump nozzles within the next two years, disconnecting the vapor recovery systems required by the Clean Air Act of 1991, The Hartford Courant reports. …Click to read full newsletter

Michigan Attorney General Warns Fuel Retailers Against Price Gouging

Amid rising gas prices, Attorney General Bill Schuette issued a stern warning to retailers that the state will take action if they gouge consumers at the pump.
LANSING – As gas prices in Michigan approach record-high levels, Attorney General Bill Schuette warned fuel retailers against any attempt to take advantage of consumers by price gouging or price fixing. “Michigan consumers are struggling with rising costs just as summer vacations are getting underway, making it hard on family budgets,” …Click to read full newsletter

Will the Gas Station Become Extinct?

As American fuel consumption drops, so will the number of gas stations in a classic case of low demand shuttering the supply.
NEW YORK CITY – Recently this spring, several major newspapers reported on the demise of gasoline stations in New York City and a Washington, D.C., suburb. Those closures are symptomatic of a larger, nationwide phenomena—the gradually decline of gasoline stations, The Daily Beast reports. …Click to read full newsletter

Adopt-A-Street Cleanup: Extending our Customer Service to Community Service

When Triple E Technologies signed up recently to host regular Adopt-A-Street cleanups in Post Falls, Idaho, the idea was to take the same commitment and care of our 5-Star customer service outside in the form of community service.

“Post Falls is a beautiful place to live and work,” said Dan Eloe, Triple E’s GM. “Giving back to the community is wholly in keeping with company tradition; we have always been a family-oriented, people-first business.”

Event signups have been overwhelming, due in large part to extending participation to employee spouses and other family members.

“I got my wife to sign up,” a recent new hire said. “We are new to the area; I thought it would be a wonderful way for her to meet my coworkers, and for them to meet her.” …Click to read full newsletter

U.S. Oil Production Tops 7 Million Barrels
Daily oil output has reached the highest amount in 20 years.
WASHINGTON – The U.S. has produced more oil for the first time since 1993, the Financial Times reports. Output surpassed 7 million barrels daily, according to data released this week by the U.S. Department of Energy.
Domestic crude oil production jumped by 812,000 barrels per day …Click to read full newsletter

Station Owners Say Prepay Siphons Sales
COON RAPIDS, Minn. – Law enforcement officials hail the city ordinance that requires prepayment at gasoline station pumps, but some retailers have found a drop in sales because of it, the Minneapolis Star Tribune reports.
The city enacted the ordinance six months ago to help stop drive-offs, which police said rose to close to 500 annually. However, gasoline station owners have experienced a significant decline in sales …Click to read full newsletter

Saudi Arabia Slashes Oil Output
DUBAI – The world’s top oil exporter slashed its oil production by nearly 5% in December, representing Saudi Arabia’s “deepest production cut in almost three years, which comes amid expectations of lower demand for OPEC crude this year,” write the Wall Street Journal. …Click to read full newsletter

Dear Customers and Friends,
I would like to send out this letter to express our gratitude for being our customer and providing us valuable feedback. We appreciate your business and because of you we have had a productive and successful year. Thank you for your continued support and comments about how we can improve our services and software solutions. …Click to read full newsletter

US to Become World’s Largest Oil Producer by 2017
NEW YORK – A new report by the International Energy Agency (IEA) predicts the United States will overtake Saudi Arabia and Russia to become the world’s largest producer of oil, the Financial Times reports. The IEA recognizes how shale is “redrawing the global energy landscape,” the newspaper wrote, a drilling boom that has allowed the U.S. to tap hard-to-get-at oil and gas.According to the IEA yearly world energy outlook published earlier this week, by 2030 “the US, which currently imports around 20% …Click to read full newsletter

California Pump Prices Spiral Down, Slowly

SANTA MONICA, Calif. – Gasoline prices rocketed up in California following a series of refinery problems and shortages, but now the cost is slowly drifting down, the Los Angeles Times reports. Retailers and drivers alike have seen the truth in the old adage: “Pump prices shoot up like a rocket but drift down like a feather.”
According to a 1999 U.S. Energy Information Administration (EIA) study, “data confirms the notion that retail gasoline prices appear asymmetric, typically rising more quickly than they fall.” Experts label this “price asymmetry” and “downward sticky” prices. …Click to read full newsletter

High Oil Prices Squeeze Store Profits
NEW YORK – Yesterday on CNBC, NACS Vice President of Government Relations John Eichberger explained market dynamics at the pump, and how higher gas prices don’t mean retailers are raking in the profits.
“What we’re seeing is across the country … is in-store sales are down this year compared to last year,” he told CNBC’s Squawk Box. “When you combine that with high prices and lower retail margins … retailers are definitely feeling the pinch and consumers are not having a good time.” …Click to read full newsletter

WASHINGTON – Yesterday, the Obama administration finalized standards that will increase fuel economy to the equivalent of 54.5 mpg for cars and light-duty trucks by model year 2025. When combined with previous standards set by this administration, this move will nearly double the fuel efficiency of those vehicles compared to new vehicles currently on the road.
The administration’s program would reduce greenhouse gas emissions and save consumers “more than $1.7 trillion at the gas pump and reduce U.S. oil consumption by 12 billion barrels,” according to a press release. …Click to read full newsletter

US Claims ‘unprecedented’ success in test for new fuel source

By Miguel Llanos, msnbc.com

Could the future of cleaner fossil fuel really be frozen crystals now trapped in ocean sediments and under permafrost? Backed by an oil industry giant, the Obama administration recently tested a drilling technique in Alaska’s Arctic that it says might eventually unlock “a vast, entirely untapped resource that holds enormous potential for U.S. economic …Click to read full newsletter

How to Advertise Gas Cards

Make gas cards a product extension to save time for customers and increase sales. Retailers that sell gas should maximize all advertising opportunities inside of the store and at gas pumping stations. Other businesses, such as insurance agencies, restaurants and auto-related businesses …Click to read full newsletter

Alternative Fuel Stations Could Hit 10,000

WASHINGTON – A new report from the U.S. Energy Information Administration (EIA) suggests that although gasoline remains by far the dominant transportation fuel, a variety of alternative fuels are currently in use, primarily by government and private fleets. …Click to read full newsletter

Scammers Tampering With Pumps To Score Cheap Gas
“With the average retail gas price nearing record levels, some less-than-scrupulous people have begun to tinker with gas station pumps to hide the fact that they are stealing thousands of dollars worth of fuel. It’s not some elaborate hacking of the pump’s electronics that allows the scammers to fill up on the cheap. Instead, they are simply prying open the covers of older machines with a screwdriver and tampering with a cog, effectively allowing the gas to flow without being metered. …Click to read full newsletter

Announcing the New Fuel Control Terminal Solution
This product is a single unit touchscreen PC loaded with our new Fuel Control Terminal (FCT) software. The FCT gives the cashier complete control over 32 dispensers on one large 17″ touchscreen. Some features include:

Fuel sales receipt printing and re-printing capability
Daily and Historical Fuel Sales Report printing from the receipt printer …Click to read full newsletter

After two years of persistent field development, Triple E Technologies, LLC is proud to announce that we are CHS approved.
“CHS Payment Solutions has approved Triple E Technologies Point of Sale systems as an approved option for Cenex® credit card processing via National Bankcard Services (NBS) network.
All hardware and software inquiries along with feature/benefit questions should be directed to Triple E Customer Support @ 208-777-9300 or helpdesk@e3tek.com. …Click to read full newsletter

We would like to take this opportunity to thank you for your business throughout the year. You have made 2011 a great year.
We are proud to announce our newly redesigned website. This will be available to view on January 16th. Please view our website at http://www.e3tek.com on Monday the 16th, to see our new web presence. We encourage you to navigate the site and give us your feedback. …Click to read full newsletter

Retailers are not responsible for the amount of the hold or the length of the hold when a customer conducts a signature debit transaction; both the amount and the length of the hold are determined by the bank issuing the debit card.

Both Visa and MasterCard require that retailers place “preauthorizations” of $1 on signature debit (check card)and credit card gas purchases. Once the transaction is preauthorized, the bank that issued the debit or credit card places a “hold” on that account. Most consumers don’t notice holds on their credit cards because they have sufficient credit lines that they don’t exceed, even with holds. …Click to read full newsletter

What is The New Merchant PCI Compliance?

If your business accepts credit cards, you have probably been recently advised that you will be charged a new annual fee to pay for the cost of keeping your business compliant with the latest required credit card security regulations as handed down by Visa, Mastercard, Discover and American Express. This article will explain what compliance is all about. …Click to read full newsletter

What is the Durbin Amendment?

It’s a proposal from Illinois Senator Dick Durbin that was part of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. The provisions of the Durbin Amendment become law on Oct. 1, 2011. The new law will reduce, by nearly 50%, the average amount that retailers pay for debit card transactions (often called interchange fees or swipe fees). …Click to read full newsletter