March Newsletter 2015

March 2015 Newsletter

Training Courses

Troubleshooting Tips – April 2nd, 2015 – 8:30 am PST
Come join us for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues that arise without having to contact support. Please keep in mind that this training is meant to give you the tools to fix minor issues. If at any time you do not feel comfortable you should contact our customer support team.  

Datamanager Customer Reporting – April 23rd, 2015 – 8:30 am PST
Please join us for a WebEx session where we cover Triple E Datamanager Reports. This will outline report options that are available as well as ways to better utilize the parameter options for viewing reports the way your business needs. This session is perfect for new customers, as well as for veteran customers, that may want to learn what other report options are available.

Please contact us by  phone (888)407-6077 or email helpdesk@e3tek.com to sign up for any of our upcoming training's.

 

News

Coming to a shop near you: Chip and PIN cards

SAN FRANCISCO — That authoritative sstpp sound that comes from swiping a credit card through a reader is going away, to be replaced with the snick-snick of a card dip. It's the aural confirmation that after decades, the United States is entering the 21st century and finally embracing chip and PIN cards.

And that, in turn, means headaches but also, hopefully, security for millions of small businesses.

The new cards encode the user's account information not in the magnetic stripe along the card's back, but in a computer chip embedded in it. The chip generates a unique, one-time code for each sale.

To read the article in detail, please click here

Featured Customer:
  

Rockbridge Farmers Cooperative

The Rockbridge Farmers Coop was formed in the 1920s in Rockbridge County in Lexington, VA.  They serve the community with farm products and other services including fuel.
How did they hear of Triple E  Technologies?
They heard of Triple E Technologies while searching for a vendor with an Epicor interface.  
 
What did they use before Triple E? 
Before using Triple E Technologies, they used the Gasboy system that will not be maintained in the future.

How is the system working for them?
The system is working well for them, and they would recommend Triple E Technologies.  

(Hardware) Featured Product – Ingenico iSC Touch 250 Pinpad (EMV Ready) 

The EMV liability shift this October 2015 is drawing closer and will forever change the payment landscape. Merchants and retailers across the U.S. are preparing for the shift, but many still have questions around EMV, and how it impacts the POS.
Interact with your customers in ways that were never before possible with our sleek new Ingenico iSC Touch 250 – the fast, secure PCI PTS V4.0 approved payment solution that energizes your brand and loyalty-building programs.

 
To read the full details for this exciting new product click here.

(Software) Featured Product – E3 Email Assistant

Triple E Technologies, LLC is proud to announce another addition to our suite of applications, the E3 Email Assistant. The Assistant allows users to send reports via E-mail to customers in a batch or individual mode. The reports include invoices, statements, customer activity reports and others. 
To learn more about this exciting new product click here
 

(Software) Featured Product – E3 Health Monitor 

Triple E Technologies, LLC is proud to announce the addition of the E3 Health Monitor to our suite of applications. Whether you have a single store or a hundred locations the health dashboard and alert capabilities will help streamline your business by allowing for an up to the minute health status of your stores from the convenience of your office, home or vacation destination.
To learn more about this exciting new product click here
 

New Software Release Available – Pan Purge feature enabled – Please click here to read more.

 

Employee Profile: Jessica Trader

Position: Tier 1 Technician and Trainer

Jessica has been a valued employee of Triple E Technologies for almost 2 years. During her time here she has taken over all of the customer training for new customers as well as existing customers; she also conducts bi-monthly WebEx training sessions. Bringing over 20 years of customer service to the team, Jessica’s commitment to a higher level of customer service has proven to be a valuable asset to the Triple E team.
Currently, Jessica is a full time student pursuing a bachelor’s degree in International business from Liberty University Online. When not working or concentrating on school, she enjoys spending time with her husband of 22 years and two children. Her hobbies include watching movies, learning German, hiking and kayaking.

Customer Documents for Windows 7 Conversions – Read full Announcement here, Forms to download click  here 

 

Information and Troubleshooting Tips

Restarting Triple E Services:
If you experience any of the following issues, restarting your services may resolve it:

  • Pump Toolbar reads “Unable to Communicate with Pumps”
  • You’re not able to authorize any dispensers.
  • You have recently had a power outage and the Triple E Software did not come back up on their own.

Perform the following steps to restart Triple E Services:

Locate the Triple E icon in the toolbar, right click on the icon and select 'Restart Services'. If your software does not open back up or the restart is unsuccessful, you can do the following to manually restart your services.

 

  1. Navigate to Start > in the run box type "Services.Msc" and press Enter
  2. The Services panel will appear, scroll down until to locate "eeeGuardianService.exe" and left click on the service
  3. Select the option to Restart; click it 
  4. Prompt will ask the user to restart tPortControllerNTService and ccEngineNTService; click yes
  5. System will take approximately 30 seconds to restart. If services do not restart please contact Triple E Technologies Support for further assistance.
If the above scenarios don’t resolve this issue, please contact Triple E Technologies.

 

 

Upcoming Events

Trade Shows

MPACT
March 24-26
Booth #1044
Website

Indian Gaming Convention
March 30- April 2
Booth #2048
Website

Allied Think Tank
April 14- April 15
Website

SW Fuel
May 6- May 8
Booth #932
Website

Cenex Buyer's Fair
June 10
 

Town Hall Meetings

These meetings are for invited guests to get an opportunity to have a hands on demonstration of our products.
sales@e3tek.com

San Diego, CA March 30-31

Atlanta, GA Town Hall May 20
 

Training

General Troubleshooting Tips – 4/2/2015 – 8:30 am PST  
Come join us on for a general troubleshooting WebEx session. This session will cover troubleshooting tips, which can be utilized to reduce the need for afterhours support and give you the ability to fix many issues without contacting Support. 

Datamanager Customer Reports  –  4/23/2015 – 8:30 am PST 
Please join us for a WebEx session where we cover Triple E Datamanager Reports. This will outline report options that are available as well as ways to better utilize the parameter options for viewing reports the way your business needs. This session is perfect for new customers, as well as for veteran customers, that may want to learn what other report options are available.
 
Would you like to receive more training? You're not alone. Contact the Help Desk with your training needs and ideas. 

Please contact us by  Phone (888)407-6077 or Email helpdesk@e3tek.com to sign up for any of your training needs.

Upgrades

We are currently upgrading sites to our newest release. Customer Support will be contacting you to get this scheduled. If you would like your upgrade scheduled earlier, please contact Customer Support.  (888)407-6077 or helpdesk@e3tek.com.